Bilingual Agent Support Representative

Job Description

American-Amicable is growing and we’re adding customer service professionals to our Agent Support Team. As a member of this client-focused team, you will provide excellent customer service primarily on phone and chat communication with our field agent partners in English and Spanish.

Your Day to Day

• Communicates with agents through inbound and outbound phone calls, chats, written correspondence, and e-mail for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information.

• Support internal departments with information regarding application status and quotes.
• Update queue and encourage callers to use chat feature for future inquiries.

What You Have

• High School Diploma or equivalent required
• Two years of customer service or administrative experience. Previous insurance or financial service industry experience preferred.
• Ability to type a minimum of 35wpm

We Offer

• Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)

• A Human Approach

• Career Advancement

• Professional Development Opportunities

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Company

Posting End Date

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.