Offer summary

Qualifications:

Degree or certification in Administration, Healthcare, or a related field preferred., At least 5 years of professional experience in administrative support, records management, or related fields., Strong experience working with confidential data portals, invoices, and reporting tools., Proficient in English with strong communication skills. .

Key responsibilities:

Request medical records from healthcare providers, hospitals, and custodians.

Draft and send formal requests, authorizations, and necessary forms.

Review and organize incoming records for accuracy and compliance.

Coordinate billing and invoicing with the accounting team.

Job description

Who are we seeking?

We’re looking for a Medical Records Specialist who is meticulous, organized, and thrives in a remote work environment. If you have experience managing sensitive documents, coordinating with third-party providers, and supporting legal or healthcare operations, this role is for you.

You’ll play a critical part in retrieving and organizing medical records for active legal cases — ensuring every file is accurate, complete, and delivered on time.

About us

We’re hiring on behalf of a leading legal support services provider that has been helping personal injury law firms across the U.S. since 2011. Their mission is simple: help legal teams win by delivering fast, accurate, and dependable support — from medical record summaries to case coordination.

With a reputation for excellence and deep knowledge of the civil litigation process, they offer 24/7 service and work with a wide range of case management systems. Attorneys and paralegals trust this team for their speed, accuracy, and commitment to quality.

What will you do?

You’ll be the engine behind smooth and timely medical record handling. Expect to:

Request medical records from healthcare providers, hospitals, and custodians
Draft and send formal requests, authorizations, and necessary forms
Follow up via email, fax, and phone to ensure timely retrieval
Coordinate billing and invoicing with the accounting team
Keep detailed track of all outstanding requests and escalate issues as needed
Review and organize incoming records for accuracy and compliance
Ensure all invoices are correct and all documentation is complete

Requirements

Hard skills

Strong experience working with confidential data portals, invoices, and reporting tools
Prior exposure to legal, financial, or healthcare record management
Proficient in record retrieval processes and document management
Bonus: Familiarity with legal or medical record software

Soft Skills

Laser-sharp attention to detail
Top-notch organizational skills
Problem-solving mindset with a proactive attitude
Customer service orientation

Education

Degree or certification in Administration, Healthcare, or a related field preferred

Experience

At least 5 years of professional experience in administrative support, records management, insurance claims, or related fields
Previous experience in legal, accounting, financial, or medical records is a huge plus

Language

Proficient in English (spoken and written), with strong communication skills to liaise with U.S.-based legal teams

Benefits

What’s in store for you?

100% remote work – Work from anywhere with reliable internet
Work with a mission-driven legal support team that values accuracy, accountability, and professionalism
Supportive, flexible culture that values results over clock-punching