Analyst | Bank Technology

Note: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 2-3 per week averaging 10-12 days per month in our St Petersburg, FL Corporate Office.

Job Summary:

As part of the Bank Technology Development team, this Analyst role is critical to support Bank Technology users. There are two main responsibilities of this role. One responsibility is the traditional Business Analyst role of creating business requirements and supporting those requirements through implementation. Create test cases and work with product management to execute and document them.

The other responsibility is to collaborate with several vendor banking applications, primarily Fiserv, in a Business Administrator capacity. This provides a dynamic opportunity to fulfill a variety of user requests, to interact with multiple business groups at Raymond James Bank as well as groups across IT. There is collaboration with the vendor support teams as well, which provides for additional professional partnerships and requires excellent communication skills.

Responsibilities:

• Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.
• Creates process documentation or workflow diagrams as needed.
• Learns system specifications for vendor app configurations, user role and new product setup.
• Collaborates with vendor representatives to fulfill user requests and/or document new features.
• Validates test cases to ensure that scripts will validate the requirements.
• Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.
• Provides support for application development teams including documenting business processes.
• Translates technical concepts to business audience and business information to a technical audience.
• Participates in developing estimates and implementation plans for technical solutions.
• Partners with team members to develop project schedules, reports and documentation. May be required to function as project lead on small to medium projects and/or provide direction to others on the team.
• Understands and applies principles in risk management, issue tracking and change management.
• After-hours on-call support is needed for file transmission issues and as part of IT software upgrades.
• Performs other duties and responsibilities as assigned.

Skills/Previous Experience:

• Two (2) to five (5) years of relevant experience is highly preferred.
• Excellent verbal and written communication.
• Analytical skills and critical thinking.
• Quickly learning new tools and applications.
• Passion for technology to successfully work with a large number of applications on a daily basis.
• Strong troubleshooting skills to resolve and identify root cause of incidents.
• Making recommendations for process/workflow improvements, requirements gathering.
• Managing project implementation timelines for vendor releases.
• Proficient in using tools such as Microsoft Office suite, SharePoint.
• Knowledge of tools such as Microsoft Team Foundation Server (TFS) or Jira and Service Now.
• SQL query manager and Control-M BMC job scheduling tool experience is nice to have; can be learned on the job.
• General knowledge of SDLC, IT methodologies, and IT procedures.
• Key IT concepts, such as application access management, IT policies, and audit requirements.
• Issue tracking, change management, requirements gathering.
• Waterfall or Agile processes.

Ability To:

• Ability to act as a liaison between product owners and technology implementers – translate technical concepts to business audience and business information to a technical audience.
• Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
• Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
• After sufficient cross-training, join on-call support rotation for the team (every 6-8 weeks). On a predetermined schedule, a few times a year, manage software releases and/or testing during non-standard hours, in the evening and/or weekends.
• Team collaboration is key for this role, to follow and improve processes, for cross-training and for effective support.
• May occasionally work weekends and/or have on-call responsibilities.

Licenses/Certifications:

• None required.

Education:

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Engineering, High School (HS) (Required)

Work Experience:

General Experience - 13 months to 3 years

Certifications

Travel:

Less than 25%

Workstyle:

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.