Offer summary

Qualifications:

Customer service oriented with strong written and verbal communication skills., Tech-savvy and able to navigate multiple systems and troubleshoot effectively., High School Diploma or Bachelor's Degree preferred, with previous experience in retail, automotive, restaurant, or hospitality., Bilingual speakers are a plus, and a passion for the automotive industry is essential..

Key responsibilities:

Act as the face of STROLID and communicate with customers through various channels including phone, email, and chat.

Ensure customer expectations are exceeded by delivering extraordinary experiences.

Work flexible hours, including two weekends and two nights per month, while being accountable and productive from home.

Display critical thinking and make appropriate judgment calls to anticipate and meet customer needs.

Job description

This is a remote position.

STROLID helps Automotive Dealers Coast to Coast and we are looking for awesome people to join our team. We are looking for local people as well as people nationwide with the opportunity to work from Home.

90% of our executives and leadership team began their careers with us in entry-level positions. Growth opportunities are a part of our company because we recruit, train, and retain talented individuals with a proven record for success.

Known in the automotive industry as a Business Development Center or “BDC”, we are much more than that. STROLID is a company offering learning and growth opportunities. We continue to build innovative technology to change how consumers buy vehicles and we are shattering expectations. One of our goals is to maximize happiness as we build a company dedicated to improvement for our employees and customers.

The Client Advisor's role is a unique combination of skills and capabilities, but in short, you will be the face of STROLID and the Dealers we represent. Since STROLID does not meet customers face-to-face and our process is entirely online you will have flexibility with hours, , and great pay!

As a leader in the automotive industry, we are constantly improving our technology, adapting to changes in the market, and consistently delivering extraordinary experiences to customers. When you join the STROLID team, you will have the opportunity and freedom to go above and beyond, ensuring customers’ expectations are far exceeded.

This is not a call center or telemarketing job. Customer Champion’s communicate through phone, email, chat, text, and Facebook Messenger. NO COLD CALLING. Customers are expecting to hear from us.

Requirements

Candidates must be customer service orientated with strong written and verbal communication skills.

• 40 hours per week. Our scheduling is very flexible; however, we do require you to work two weekends per month and two nights per week.
• We love night owls and pay more if you are willing to work nights!

• Once trained, employees can work from home as long as you are accountable and productive.

• Tech-savvy. Comfortable and able to navigate multiple systems, learn new tools, and effectively troubleshoot.

• Must have own computer and hi-speed Internet access.

• Proficient with communication technology. We communicate with customers through the phone, email, text, chat, Facebook messenger, and more.

• The ability and willingness to learn new things and then apply that learning to perform successfully in the role

• Have a sense of humor and like to have fun.

• Dependable and likes to put in a solid day of work.

• Display critical thinking and ability to make appropriate judgment calls where needed

• Bilingual speakers A PLUS

• High School Diploma/Bachelor's Degree preferred

• Previous retail, automotive, restaurant, or hospitality experience preferred

• Have a passion for the work we do and the impact we are making within our industry

• Have heightened attention to detail, being able to anticipate the customer's needs

Benefits

• 401(k) with matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Salary:

$17.00 - $24.00 per hour plus bonus programs

Required profile