Bilingual (Spanish) Client Care Counselor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Client Care Counsellor

Full Time, Permanent

Remote anywhere in the USA

A Bilingual Client Care Counsellor manages clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges. Our crisis line is open 24/7, 365 days a year, and our Client Care Counsellors need to be available to support clients evenings, weekends and stat holidays.

What we offer:

• Working fully remote from your home

• All tech equipment provided

• Group insurance plan as of first day of employment

• Generous vacation policy

• Paid professional development days, wellbeing days and more

• Clinical supervision available

• Flexible Scheduling to start

Responsibilities:

• Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations.

• Provides immediate management consultation to key employees within customer organizations.

• Provides immediate information and support to the caller requesting a trauma or other workplace intervention.

• Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services.

• Identify the present problem and determine appropriate service response level as per case response level standards.

• Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor.

Succeeding as a Bilingual Client Care Counsellor will require the following core qualifications and skills:

• Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study.

• Bilingual (Spanish and English).

• Flexible to work shifts during evenings, weekends, stat holidays etc.

• Strong Computer skills and mastering current software and applications (such as Microsoft).

• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.

• Good clinical judgement and understanding of your responsibilities regarding confidentiality.

• Strong work ethic and professionalism.

• Abilities to work over the phone and through chats.

• Strong empathy and listening skills.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.