Job description

Are you looking for fast-paced and challenging work in a contact center? Do you have compassion and enjoy helping others in need? If so, this position may be a great fit for your job search. Our contact center prides itself on providing superior customer service to the people of California, through telephone, email, facsimile, in person, and postal mail communications.

Under the direction of the Contact Center Supervisor, (Staff Services Manager I Supervisory), the incumbent serves as the initial point of contact for the Department using the Department’s Contact Center software and if applicable, at the district office. The incumbent screens inquiries and assists the general public, submits requests using the Department’s case management system and provides sensitive and detailed program information to complainants, respondents, attorneys, the general public, and other interested parties on civil rights pursuant to the Fair Employment and Housing Act, Unruh Civil Rights Act, Ralph Civil Rights Act, and the Disabled Persons Act.

Telework Opportunity

This position will be scheduled to report in office to Sacramento headquarters four days per week, with one telework day as operationally allowed.

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon receiving a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

This position will be filled in our Sacramento office located at 651 Bannon Street.

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