Data and Decision Analyst, Consultant

Job Description

Your Role

The Experience Analytics team is responsible for delivering analytics across key member-experience programs such as Net Promoter Score (NPS), Digital Satisfaction, Mock Medicare CMS, CAHPS, and STAR Ratings for Blue Shield of California and partner health plans. In this role, you will translate stakeholder business problems into end-to-end analytic solutions—gathering requirements, wireframing models or dashboards (e.g., multi-dimensional CAHPS, voice-of-customer, STARS), and building statistical and ML models that leverage both structured and unstructured data. You’ll lead complex analytics products—including segmentation, regression-based conjoint analysis, and LLM topic modeling—to uncover performance drivers, identify trends, and forecast outcomes.

Responsibilities

Your Work

In this role, you will:

• Understand stakeholder business problems, develop requirements for an analytic solution, wireframe the solution which may be a model, analysis or self serve dashboard such as multi dimensional interactive CAHPS, voice of customers or STARS dashboards which would incorporate structured and unstructured data
• Help lead the development of complex analytics products with minimal guidance, to support Experience related work, such as Net Promoter Score , Medicare STARS , Mock CAHPS (Consumer Assessment of Healthcare Providers ) for Blue Shield of California and other Health Plans
• Perform advanced statistical and machine learning analyses such as segmentation, LLM topic modeling using regression, conjoint analysis to inform performance opportunities
• Partner with the Data & Analytics Centralized Data Services team to ensure internal and external structured and unstructured data is complete, accurate, and timely analytical use.
• Partner with key business partners in BSC and other Health Plans to communicate actionable insights from Experience Analytics including performance drivers, changes in trend, forecasted performance, etc.
• Bring passion for solving complex healthcare challenges that improve member experience
  
  

Qualifications

Your Knowledge and Experience

• Bachelor’s degree in data science, data analytics, health informatics, statistics, engineering or related quantitative fields. Master’s degree preferred.
• Requires at least 7 years of prior relevant experience with at least 2 years of experience working with unstructured data (e.g., survey responses, call data) or similar datasets is highly preferred
• Intermediate level experience using Python and SQL to interact with data, and experience using databricks platform is required.
• Expertise in advanced analytics and machine learning, including building models and conducting analyses to uncover trends, generate actionable insights, and support data-driven decision-making, especially with unstructured data.
• Hands-on experience using/fine-tuning LLM models is required.
• Strong understanding of statistical concepts, including hypothesis testing, margin of error, and confidence intervals
• Health Plan experience is a plus.
• Advanced hands on knowledge of Tableau for creating actionable mutli-dimensional self serve dashboards
  
  

About The Team

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

At Stellarus and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:
• Member-facing and approved out-of-state roles remain remote.
• Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.
  
  

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.