Job description

About

IT Support Engineer - 1st/2nd Line

Birmingham (Hybrid)

83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems support across the business.

Key Responsibilities

Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training.

Preferred Skills And Experience

Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems.

Additional Notes

Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or weekend support

If you are open to a new opportunity, contact me today!

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Nice-to-have skills