Job description

The Opportunity - IT Support Engineer

We are excited to be recruiting for an IT Support Engineer to join our busy IT Department. This is a permanent position offering a competitive salary based in Thirsk, North Yorkshire (hybrid).

Role

To provide technical and application support both hardware and software to enable the continuous availability of IPN IT Systems, Infrastructure and Networks.

Responsibilities:

Process queries and service requests submitted to the IT helpdesk, this includes call logging and the management of calls and the appropriate escalation both internally and externally
Set up and carry out the induction and initial training of users with the core systems
Maintain/document support guides
Provide recommendations for IT improvements where required
Provide IT hardware/infrastructure support including configuration and asset management
Provide business application support for all systems within the IT responsibility

Knowledge, skills and experience:

A degree level qualification in IT or computing or 2+ years practical experience
Experience of working in a first line support environment.
Significant experience of Windows operating system, Microsoft Office
An ability to assess each customer/employee’s IT knowledge levels
Good analytical and problem solving skills
Up-to-date technical knowledge
An in depth understanding of the software and equipment used
A good understanding of any of the following - Microsoft Visual Studio, SQL, BI Systems and Data warehousing, Windows Hyper-V. Microsoft 2016 server, backup solutions.
Experience in supporting ERP/MRP solutions with a technical and functional understanding of such systems.
A sound understanding of business systems and core processes.
Experience in infrastructure and/or network
Be able to communicate with staff at all levels within the business and be able to work in partnership with both internal and external parties.

The Offer:

Location: Thirsk, North Yorkshire (Hybrid / Flex Working)
Salary: Competitive
10% discretionary company bonus scheme
Hours: 37.5 hours per week - Shift rotation - one weekend in 3
Pension: Employee contributions 3% / Employer contribution 8%
(salary sacrifice company pension scheme)
Holidays: 25 days + Bank Holidays
Medicash Plan
Enhanced maternity/paternity/pawternity
Other Benefits: Free parking, tasty treats, free electric car charging, bring your dog to work discounted products & free hot drinks
Choice of a series of non-contractual flexible benefits, including cycle to work, workplace nurseries and dental insurance. These are offered through salary sacrifice or pay deductions.
Ability to purchase heavily discounted pet food.