Offer summary

Qualifications:

At least 2 years of experience in chat support or responding to inbound clients., High proficiency in English, both verbal and written., Experience in a competitive sales environment with a consultative approach., Proficiency in CRM software, MS Office, and Google Suite..

Key responsibilities:

Field warm leads from home buyers and sellers through the CRM and Sales App.

Respond to inbound client messages promptly and manage multiple conversations.

Guide clients through the sales funnel to schedule meetings with agents and investors.

Report issues and blockers to management as needed.

Job description

Who We Are

We’re building the future of real estate — today.

HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and loan officers to win at any step of the real estate journey, whether that’s finding a top agent, securing a competitive mortgage, or ensuring an on-time, easy close.

HomeLight facilitates billions of dollars of real estate on its platform every year. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who You Are

People love you, and you love people. You are a self-starter and motivated to work in a dynamic, startup environment. You’ve had proven success in a competitive sales organization. You are eager to transform the real estate industry and to be part of something awesome.

What You’ll Do Here

Field warm leads from home buyers and sellers that come to our CRM and Sales App
Responding to inbound clients via messaging in a timely manner
Manage multiple text conversations concurrently
Manage rebuttals and push-back from clients
Moving clients down the sales funnel to schedule a meeting with agents and investors
Navigate internal and external Applications
Report issues and blockers to management

You Have

At least 2 years of relevant experience in responding to inbound clients or chat support
Demonstrates high level of proficiency in English and effectively communicate both verbally and in writing
Ability to engage with customers and provide consultative approach in a sales environment
Proficiency in CRM software, MS Office and Google Suite
Work schedule is from 9am to 6pm US EST - may change depending on lead volume

This is a permanent WFH set-up from the Philippines.

Let’s chat!

HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request and any accommodation will be addressed confidentially.

#LI-Remote

Required profile