Billing Analyst Sr

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As one of the largest business support solutions (BSS) providers, CSG International provides solutions to a global client base. Join an elite team of IT and Operations professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

In today's dynamic and competitive marketplace, one thing is certain: change. As one of the world's leading providers of business support solutions, CSG International understands what it means to evolve, adapt and transform. Our goal is to help customers generate revenue, maximize customer value and help manage customer’s business more efficiently.

We are looking for:

• As a systems operator, you will demonstrate your ability to follow work instructions, execute billing jobs and processes flawlessly in order to meet customer Service Level Targets or Agreements (SLAs) and accomplish assigned objectives.

• will possess good skills to deliver operation schedules, ticket tracking, reporting of daily operations activities and the delivery of invoices and billing reports for contracts.  

• Good analytical skills are also required to resolve complex enquiries through analysis and making the necessary adjustments in accordance with the prescribed procedures and/or customer contracts. 

• Flexibility to work additional hours to meet operational requirements is needed when required.

Is this opportunity right for you? We are looking for candidates who:

• 3 - 5 years of experience in billing operations or a relevant role

• Ability to follow set process/guidelines, work instructions on a given task.

• Demonstrated experience in escalating deviations to management

• Knowledge of ABRS, MBRS or other billing system/s is desirable

• Knowledge of Telstra’s products and processes is desirable

• Ability to self-motivate, and be a reliable team player

• Strong Windows PC Working knowledge

• MS Office skills (Excel and Word) knowledge

• Experience with service desk ticketing systems is desirable

• Documentation and well-developed communication skills

• Able to execute SQL based reports; ability to write SQL is a plus

• Good problem-solving skills, with demonstrated ability to resolve complex issues

• Demonstrated ability to perform in high-pressure, deadline critical situations

• Able to multi-task with attention to detail

• Unrestricted Australian working entitlements (PR or Citizenship)

• Willingness to undertake a background/criminal check as part of the recruitment process

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Employee benefits

• Work from anywhere: CSG’s Flexibility First policy allows employees to work from wherever they feel most productive (however, PLEASE NOTE that you must live in Australia to apply for this role). The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year

• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of their choice.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

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