Offer summary

Qualifications:

Bachelor's degree preferred or equivalent combination of education and experience., Minimum of 2 years of relevant experience in claims or repair verification., Strong analytical skills to assess complex estimates and ensure compliance with best practices., Bilingual proficiency to effectively communicate with diverse customers..

Key responsibilities:

Conduct physical and virtual re-inspections of repair estimates to ensure adherence to best practices.

Research and address complex customer communications and concerns with empathy.

Develop and manage relationships with network vendors and monitor their performance.

Collaborate with leadership on inspection results and provide feedback to ensure compliance with Allstate guidelines.

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Claims Estimate & Repair Verification Advisor is responsible for ensuring consistency of estimating practices for, the Good Hands Repair Network repair facilities, and compliance to best practices. The individual conducts physical and/or virtual re-inspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Job description:

Makes corrections and repair recommendations
Completes physical re-inspections, ride-a longs, and/or desk reviews of adjuster and/or vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process and documentation compliance
Selects complex estimates for reinspection
Researches and responds to complex customer communications, concerns, conflicts or issues
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Develops, manages and audits relationships with network vendors
Monitors network utilization and identifies potential need for expanded or new networks
Participates in calibration activities with the Claims organization
Collaborates with leadership regarding inspection or file review results
Provides information on reinspection results to ensure vendors, repair facilities, and technicians are following Allstate specific guidelines and procedures

Education

4 year Bachelors Degree (Preferred)

Experience

2 or more years of experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

#LI-KA1

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

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