Offer summary

Qualifications:

Minimum education: Completed secondary education., Effective communication skills and empathy are essential., Ability to handle objections and provide quality customer service., Must have a PC or laptop with at least 8GB RAM and a reliable internet connection..

Key responsibilities:

Handle incoming customer calls and provide clear information about products and services.

Refer sales opportunities to the appropriate department.

Ensure quality customer service and satisfaction.

Work remotely with flexible hours, choosing your own schedule.

We may be greeting you for the first time, although we started our activity nearly 30 years ago, under a Value-Based Management business model. This is how we turned into Spain’s number 1 national HR company and, for 3 consecutive years, into one of Europe’s fastest growing companies following the rankings of The Financial Times. We achieved this thanks to our People-First philosophy, our way of working which entails understanding that what we do is not finding resumes to match certain tasks. This would be easy. What it’s really about is to find persons to match a certain company. What can we do for you? We offer a wide range of solutions regarding People Management. Temporary employment Eurofirms ETT offers agility, flexibility and total adaptability regarding the sourcing, selection and hiring of temporary workers, with sector specific specialisation. Selection of personnel Via Claire Joster we manage the selection of specialized technical personnel and executives by means of national and international headhunting. Development and training We will advise and manage the development of talent, training programs and transversal knowledge through solutions offered by Talent Savior. Outplacement We will help you with any disengagement processes, both individual as in collective relocation plans, through Talent Savior. Outsourcing If you need to subcontract any processes in which people are of differentiating value, we offer the service of our outsourcing division Inneria. On-line employment Publish your job offers and find suitable candidates through our on-line platform CornerJob. Professional integration of people with disability We believe in people and their capabilities. Via our foundation Fundación Eurofirms we work towards the normalisation of disabilities and strengthening the equality culture in the professional sector.

Job description

ASESOR/A DE ATENCIÓN AL CLIENTE – CALL CENTER (Modalidad Remota)

¿Te apasiona brindar un excelente servicio al cliente? ¡Esta es tu oportunidad!, somos Eurofirms, consultora de reclutamiento y selección y en conjunto con una empresa líder en el rubro de Contact Center estamos en búsqueda del mejor talento para nuestra campaña de Atención al Cliente.

Modalidad de Trabajo: Remoto

Área: Servicio al Cliente

Jornada Laboral

Días: Lunes a Domingo (1 día de descanso rotativo)

Horarios de gestión (tú escoges tu horario)

1:00 p.m. a 9:00 p.m.
2:00 p.m. a 12:00 a.m.
Horas semanales: 48 horas

Remuneración y Beneficios

Sueldo bruto mensual: S/ 1,130

Bonificaciones:

Bono de productividad
Bono de pasajes

Pagos adicionales según ley:

Planilla completa
Gratificaciones
CTS
Asignación familiar

Capacitación pagada:

11 días teóricos
6 días prácticos (OJT)

Funciones Principales

Atender llamadas entrantes de clientes.
Brindar información clara y precisa sobre productos y servicios.
Derivar oportunidades de venta al área correspondiente.
Garantizar una atención de calidad y satisfacción al cliente.

Perfil Requerido

Educación mínima: Secundaria completa.
Experiencia: ¡Con o sin experiencia previa!
Contar con PC o LAPTOP para la gestión, con Memoria RAM 8gb a más / Sistema operativo en optimas condiciones para hacer trabajo remoto/ ( se realizará validaciones)
Contar con buen internet para laborar desde casa ( se realizará validaciones)
Disponibilidad para asistir solo la primera semana de gestión presencial a sede LINCE ( C. Los mirtos)

Habilidades: