Opentrons Labworks, Inc., is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. Opentrons Labworks is the parent company to business units Opentrons Robotics and Neochromosome. Through Opentrons Robotics, thousands of institutions are automating R&D operations with flexible, easy-to-use liquid handling lab robots. Through Neochromosome, biopharma and biotech at large can benefit from our world-class genome-scale cell engineering solutions. Opentrons Robotics, a business unit of Opentrons Labworks, Inc., is the industry leader in flexible, user-friendly automation for life science labs. Our open-source ecosystem offers the scientific community the tools they need to automate experiments, share protocols and reproduce each other's results. Opentrons robots can be found in thousands of academic, biopharma, synthetic biology and clinical research labs in more than 40 countries.

Description

Position at Opentrons

Job Title: Field Applications Scientist I

Sales / Robotics

Reports to: Director, Field Applications Sciences
Direct Reports: No

Location: Remote in Germany*
*Employee must reside in proximity to an international airport for work-related travel

About Us
Opentrons Labworks, Inc. is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. Opentrons Labworks is the parent company to business units Opentrons Robotics and Neochromosome. Through Opentrons Robotics, thousands of institutions are automating R&D operations with flexible, easy-to-use liquid handling lab robots. Through Neochromosome, biopharma and biotech at large can benefit from our world-class genome-scale cell engineering solutions.

If you are looking for your next exciting opportunity, come join us! Learn more on our Careers Website.

About the Role

Opentrons is seeking a Field Applications Scientist (FAS) with a strong customer focus to support installations, training, protocol development, and customized robotics solutions for customers and collaborators using Opentrons’ fleet of robotic systems.   

The ability to communicate with customers both pre- and post-sales, interact with marketing, internal support, and development, and communicate results to diverse audiences are important aspects of this role.  In addition, pre-sales and post-sales activities will be conducted in conjunction with our Sales and Service organizations.   

This individual will be working in a fast-paced commercial environment, interacting with customers as well as other scientists and engineers from a wide variety of backgrounds. This individual is a partner to the customer in the understanding and use of our liquid handling robotics systems.  Field Applications Scientists report directly to the Director, Field Applications Sciences.

What You Will Do

Work with Sales to identify business opportunities, understand customer research needs, and position appropriate Opentrons products and solutions, serving as the technical and scientific expert
Run the onboarding call with the customer post sale. This can be answering customer questions related to robot functionality, protocol development, protocol pathing, and many other concerns
Complete remote or on-site protocol development, including protocol writing, development, optimization, and confirming customer success
Serve as a point of contact for customers as they complete the protocol development cycle
Work with Technical Support team to provide timely technical and application assistance in response to customer inquiries
Develop and maintain positive relationships with customers and key opinion leaders in assigned territory
Be a customer-minded individual with the empathy to understand customer concerns
Attend local and national trade shows as required by sales and marketing teams.

Who We Are Looking For

Education:

Bachelor’s degree in Life Sciences, Biotechnology, Biomedical Engineering or related major required

Experience:

Minimum of 1-3 years of experience in a customer facing role, specifically in the life sciences industry; Masters/PHD in Life Sciences or Biomedical Engineering major will be considered in lieu of industry experience
Prior experience with liquid handling automation and/or Opentrons robots strongly preferred
Prior experience with Salesforce preferred
Prior experience with GitHub preferred

Knowledge, Skills & Abilities:

Technical Expertise

Proficiency in Python, with the ability to write and debug code for automated liquid handlers
Strong understanding of core biology workflows such as NGS, nucleic acid purification (NAP), PCR, ELISA, and similar techniques
Excellent troubleshooting and technical problem-solving skills in the field

Communication & Presentation

Fluent language skills in both English and German
Strong verbal and written communication skills
Skilled in delivering scientific presentations to internal and external audiences for both pre- and post-sales activities
Demonstrated attention to detail and thorough documentation practices

Customer Engagement & Collaboration

Proven ability to be customer-obsessed and solutions-driven
Effective team player who can integrate internal and field-based activities across functions to support customer needs
Capable of working independently while collaborating closely with other field team members

Working Conditions and Physical Effort

Fast-paced environment with a high volume of work to be completed
Some physical effort required, including installation of robots
50% overnight travel required, though up to 75% may be required to meet business need
The candidate must reside near an international airport

Compensation Range: The pay range for this position at commencement of employment is expected to be between €55,000 - €67,000 per year; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and years of experience. We typically target mid-range for well-qualified candidates. The total compensation package for this position may also include other elements, including medical, financial, and/or other benefits (including various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered and the country of residence. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Following employment, growth beyond the hiring range is possible based on performance.

Opentrons Labworks Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

#LI-Remote

Field Applications Scientist I

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