Offer summary

Qualifications:

Prior experience in property management, administration, or customer service preferred., Strong English communication skills, both verbal and written., Ability to multitask and manage a high volume of emails, calls, and tickets., Familiarity with CRM systems, with property management software experience being a plus..

Key responsibilities:

Answer emergency calls and tenant maintenance requests in a timely manner.

Coordinate with maintenance teams to schedule repairs and update tenants.

Maintain and update records accurately in the property management CRM.

Assist with general administrative duties, including document filing and lease preparation.

Job description

This is a remote position.

Schedule:

Mondays to Fridays, 10:00 am to 7:00 pm, Los Angeles, CA, USA, Pacific Time (with 1-hour unpaid lunch break)

Scope:

Reports to the property manager (owner)

Supports day-to-day operations of a property management business

Acts as a liaison between tenants, maintenance teams, and property managers

Works independently while maintaining close communication with the internal team

Performance reviewed weekly based on responsiveness, accuracy, and task completion

Responsibilities:

Answer emergency calls, general inquiries, and tenant maintenance requests in a timely and professional manner

Respond to incoming emails and messages regarding property issues, lease questions, and general inquiries

Coordinate with maintenance teams to schedule repairs, follow up on job completion, and update tenants accordingly

Create, manage, and track admin tasks and service tickets using internal systems

Maintain and update records accurately in the property management CRM

Assist with organizing and executing general administrative duties, including document filing, lease preparation, and scheduling

Handle incoming invoices from vendors, ensure proper documentation, and coordinate with the accounting team for processing

Communicate clearly and professionally with tenants, owners, and service providers

Ensure accurate logging and categorization of tasks to support property managers

Monitor ongoing maintenance issues and escalate urgent concerns as needed

Requirements

Prior experience in property management, administration, or customer service preferred

Strong English communication skills with a professional phone manner and written clarity

Ability to multitask and manage a high volume of emails, calls, and tickets

Familiarity with CRM systems (experience with property management software is a plus)

High attention to detail and ability to follow structured workflows

Strong organizational skills and time management

Problem-solving mindset with a proactive approach to tasks

Reliable internet connection and quiet working environment

Professional and dependable work ethic

Benefits

HMO coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

ZR_23448_JOB

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