Producer Relations Administrator

Producer Relations Administrator I

Work from home within Oregon, Washington, Idaho or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s dedicated team of Producer Relations Administrators are living our mission to make health care easier and lives better. As a member of the Sales Support & Operations team, Producer Relations Administrators are responsible for all producer relations activities which includes responding to agent questions and optimizing the agent experience with Cambia – all in service of making our members’ health journeys easier.

Do you have a passion for serving others and learning new things? Then this role may be the perfect fit.

What You Bring to Cambia: 

Qualifications:  

The Producer Relations Administrator I would have a Bachelor’s degree in business or related field preferred and 4 years of experience in healthcare administration, sales or project management or equivalent combination of education and experience.

Required Licenses, Certifications, Registration, Etc.

Producer Disability & Life license is preferred.

Skills and Attributes: 

• Ability to effectively interpret policies and procedures and communicate complex topics and related content to internal and external customers.

• Strong organizational and time management skills with the ability to manage workload independently.

• Ability to think critically and make decisions within individual role and responsibility.

• General computer skills including use of Microsoft Office products and Customer Relationship Management (CRM) software.  Familiarity with health care documentation systems.

• Strong verbal, written and interpersonal communication and customer service skills.

• Demonstrated ability to coordinate multiple projects simultaneously with a high level of accuracy.

• Knowledge of corporate and state policy regarding appointment of insurance producers, preferred.

What You Will Do at Cambia:  

• Responsible for responding to agent questions and optimizing the agent experience to drive increased sales of Medicare products. Serve as an ambassador for internal teams and improve operational efficiencies.

• Accountable for agent appointment requirements, contracting and appointment intake, maintenance of producer files, and processing online producer portal applications.

• Verification of producer information for internal and external customers. Provides timely information to our agents, producers and brokers on programs, requirements and agent educational opportunities. 

• Verifies producer appointments for the payment/bonus process to ensure producer eligibility for payment.

• Researches, documents and communicates to producers for resolution of payment issues and producer appointment issues. Researches and responds to commission-related issues and coordinates commission payments with Sales.

• Accountable for processing and coordinating all producer changes, licensing and renewals. Monitors and reports employee producer licensing to sales management. Notifies sales staff of new producer appointments.

• Contributes and reviews content for internal and external producer related communications for Cambia wide distribution. 

• Represent the sales department on project teams, coordinate special meetings and perform research and analysis to contribute to the overall success of sales and sales operations department objectives.

• Audits and processes appointment requests, state appointment forms, and producer contract materials, including producer licenses and proof of Errors and Omissions insurance.

• Works with the State Department of Insurance on audits of producer information and compliance with State regulatory requirements. Complies with regulatory requirements and security efforts as related to position.

• Maintain policies and desk procedures as necessary partnering with downstream departments to consistently drive efficiency and optimal service levels.

• Assist producers with licensing within Producer Center and resolves system issues.

• Plans, organizes and prioritizes assignments to comply with performance standards, corporate goals, and established timelines

The expected hiring range for a Producer Relations Administrator I is $24.00 - $31.90/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $24.00 - $41.50/hour.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.  

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: 

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. 
• Annual employer contribution to a health savings account.  
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. 
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). 
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). 
• Award-winning wellness programs that reward you for participation. 
• Employee Assistance Fund for those in need. 
• Commute and parking benefits. 

Learn more about our benefits. 

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.