Senior Product Designer, Automations

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

This is a remote-first role that can be held in Canada or the United States.

The team:

As an instrumental part of the larger Product Development team on Platforms & Partnerships and a member of the wider Design Team, you’ll work closely with Product Managers and Engineers to drive innovation and achieve goals for our business and our customers. Product Design at Jobber is decentralized, meaning you’ll work as a design leader in tandem with a specific peer group of Engineers and Product Managers on the Automations team. This group is central to the success of Jobber—focused on creating software that delivers value to hundreds of thousands of service pros around the world.

The role:

In this position, you will be a design leader on our Automations team, empowering small businesses to get more done, better manage their clients, and get paid faster – while considering how AI can play a role in your work. You will influence and shape the overall design strategy and customer experience in the spirit of helping customers do more with less manual work. Ultimately, your work will help create a new future for our customers by understanding their distinct challenges and crafting intelligent automation solutions.

As a Product Designer at Jobber, you will work to turn conceptual ideas into meaningful user experiences. In this role you will be empowered to drive both UI & UX for automations, while collaborating with our Content Design and Design Systems members to achieve success. You will uncover user and business problems and turn them into polished interfaces and amazing experiences through customer research and validation. Lastly, you’ll report to a Design Director focused on developing your work, challenging your assumptions and supporting your success –  all in the spirit of helping you grow further in your career.

As a Senior Product Designer, you will:

• Be part of a product group, striving to deliver creative solutions across our product ecosystem
• Contribute to, and often lead UX strategy within in close partnership with your Product Owner
• Strive to understand your users through qualitative and quantitative research methods and influence the people around you with your findings
• Shape and build scalable automation patterns through a design process that includes customer research studies, wireframes, flow journeys, interface designs and detailed specifications
• Set a design vision for your team and stakeholders through understanding the customer and executing on big ideas, to inform the product roadmap
• Leverage AI to create dynamic and personalized experiences for our customers 
• Ensure your team and other teams are delivering a high-quality, thoughtful and thorough user experience with all of the work they release
• As a Senior Designer you will mentor, mold, and provide feedback to other designers across the organization at Jobber as they strive for similar outcomes within their product areas

To be successful, you should:

• Have 3-5 years professional experience as a designer in a team setting working with web or mobile SaaS products in a similar area of automation, AI or workflow management 
• Have experience leading qualitative and quantitative research methods to substantiate and validate their design thinking 
• Has strategic chops and is able to navigate ambiguity proactively and effectively
• Displays an understanding of the difference between a good and bad user experience and influences positive change to the latter
• Showcases mastery of the tools needed for their craft, and knows which tool to use and when (we use Figma, Figjam, ChatGPT, pencil and paper and a few others) 
• Possesses expert visual and interaction experience that can be seen in your shared portfolio
• Has the curiosity to dig into customer pains and come out the other end with beautiful solutions and engaging experiences. You won’t always have success in what you make, so seeing the positive side of failure will drive you forward.
• Has an understanding of the constraints and opportunities of designing for the web and mobile
• Has experience leveraging LLM, or other AI-based technologies in their work as well as in the product experiences they create
• Have an understanding of the constraints and opportunities of designing for the web and mobile platforms
• Is an expert in collaboration! Design is all about communication; next-level communication skills, including written, verbal, and visual are a must

Hiring Process

• Talent team member interview (30-45m)
• Portfolio Review (60m)
• Functional interview: App Critique/Q&A (90m)
• Leadership interview (30m)

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $118,500 USD, a midpoint of $139,400 USD, and a maximum salary of $160,300 USD, designed to reflect the progression from learning the ropes to truly excelling. 

We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!