ITSM Suppport (Cloud Financial Operations)

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a ITSM & Cloud Operations Support to join our UniQue team.

What will you be doing in this role?

• Provide support for ITSM processes, including incident, problem, and change management.
• Ensure adherence to ITSM best practices and policies.
• Assist in documenting ITSM activities and maintaining process efficiency.
• Collaborate with internal teams to improve IT service delivery.
• Develop and maintain dashboards to track operational and financial metrics.
• Generate reports on system performance, incident trends, and cloud expenditures.
• Work with stakeholders to define key performance indicators (KPIs).
• Utilize reporting tools to provide insights and recommendations for improvements.
• Monitor and manage cloud expenses across multiple cloud providers (i.e. AWS, Azure,).
• Track and analyze cloud resource usage and cost allocation.
• Implement cost optimization strategies in coordination with engineering and finance teams.
• Support budget planning and forecasting for cloud expenditures.
• Assist in invoice processing, reconciliation, and financial reporting.
• Work with procurement and finance teams to manage vendor contracts and cloud service agreements.
• Ensure compliance with financial governance policies related to cloud spending.
• Supports and monitors the implementation of IT service changes and procedures.
• Determines methods and processes for IT service changes.
• Provides status reports for implemented IT service changes to senior management.
• Generates schedule and time estimates for IT service changes.

Requirements

What will you be bringing to the team?

• Hold at least a High School Diploma.
• Experience in ITSM processes and support.
• Strong knowledge of reporting and dashboarding tools (e.g., Power BI, ServiceNow reporting).
• Familiarity with public cloud financial management (AWS Cost Explorer, Azure Cost Management, etc.).
• Understanding of cloud cost optimization and financial operations best practices.
• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
• Proficiency in English language at a C1 level.
• Proficiency in French language is considered an advantage.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.