Temporary Inbound Service Center Constituent Relations (Remote)

About Susan G. Komen

Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S.  Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives in order to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others!  We take an ongoing approach to ensure open communication from all levels throughout the organization.  It’s encouraged to give and receive feedback to ensure two way accountability with a focus on continual improvement both personally and professionally!

The Komen Service Center is an entry point for human interaction from the general public for questions and requests for assistance generated by Komen’s constituents (donors, event participants, volunteers, etc.).  Komen Service Center staff serve on the front lines, engaging with Komen’s constituents directly, and have the opportunity to make a constituent’s experience with Komen a great one.  The success of Komen as an organization is greatly impacted by the generosity and support of individuals that are passionate about Komen’s mission, and the Komen Service Center provides the perfect avenue to build valuable relationships with members of the community and increase their engagement with Komen.

What You'll Be Doing in the role of temporary Constituent Relations:

• Answer constituent phone calls, emails, and chat support requests with a focus on identifying opportunities for continuous improvement of the constituent experience 
• Act as a point of contact for all escalated requests and manage all escalations to completion     
• Maintains and protects donor demographic and financial information, sharing only as needed with HQ and Affiliate staff and volunteers
• This position is to supplement the Komen Care Center to support peak times
• Bi-lingual is preferred, but not required
• Salesforce, CONVIO and Ring Central preferred experience
• All other duties as assigned

Competitive hourly pay up to $18.00, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact amount of offers will be determined by factors such as the candidate's skills, experience and geographic location.

Komen provides a remote and/or home based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction.  Komen defines home-based roles as positions that are required to reside in a specific market.  Work schedules for both remote and home based are determined by the organizational needs of each department. 

Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation.  Additionally we embrace Diverse Teams & Perspective and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

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