Supervisor, Medicare Sales Support

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. eHealth is looking for enthusiastic and results driven leaders to work in our Medicare Sales Support Team. eHealth’s mission is to connect Medicare beneficiaries with quality affordable health insurance and Medicare plans. To accomplish this mission, we need individuals who can efficiently lead and operate a team of Sales Support Representatives. Your team will be the first contact for our beneficiaries. As a Sales Support Supervisor, you will be responsible for managing your Sales Support Representatives to achieve key performance metrics while creating a positive customer experience. You will coach and guide your representatives to listen and assist customers regarding their Medicare related questions including but not limited to, benefits, eligibility, and enrollment, with the goal of introducing them to our licensed insurance agents.

This is a Seasonal position that is anticipated to end on December 8, 2025.

Culture is Critical 

Our company is known for being "employee-centered.” We have a positive, diverse and dynamic working environment with the top insurance carriers in the industry.

Essential Job Functions:

• Participates in the development and establishment of departmental and individual sales goals and objectives.

• Contributes to and documents a comprehensive process improvement plan designed to achieve goals and objectives for improving the efficiency and effectiveness of individual sales. This includes participating in the development of sales protocols, goals, and objectives.

• Consistently adapt and evolve to enhance the customer experience while increasing productivity.

• Supervises, directs, and motivates sales staff to meet or exceed sales, conversion, transfer goals, and objectives.

• Provides day-to-day supervision and support to sales staff in the performance of their job duties and responsibilities.

• Ensures the capture and appropriate storage of complete and accurate prospective member records.

• Collects, analyzes, and reports on sales plan and sales/account service process activity and results as scheduled and required.

• Review, edit, and approve timecards for your team.

Qualifications:

• Ability to work an assigned shift from 6:00AM to 6:00PM PST Monday through Friday. Overtime, holidays and weekends may be required based on business need.

• +2 years experience in progressively responsible customer service or sales positions; preferably in a call center environment.

• High speed hardwired internet connection with 20 Mbps download and 15 Mbps upload

• Proficiency in the use of Windows, Excel, Microsoft Office programs, and any contact management software programs.

Preferred Qualifications:

• High School Diploma or GED (or experience in lieu of high school diploma

• Exceptional verbal and written communication skills.

• Knowledge of CMS rules and regulations a plus.

• Prior leadership experience preferred.

#LI-Remote

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes a monthly commission-based incentive plan, plus an array of benefits designed to support employees’ personal and professional wellness.

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Base Pay Range -$51,200 - $74,000

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Annual Commission Target -$40,000

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.