This is a remote position.
Join a growing healthcare company that’s improving patient care with smart scheduling solutions. Our client manages multiple medical facilities and focuses on both great service and employee support. With strong backing and a record of success, they offer long-term stability, career growth, and a chance to make a real difference.
As an Appointment Scheduler, you'll be the first point of contact for patients looking to book care. You’ll use modern scheduling tools to connect them with the right healthcare providers quickly and kindly. This remote role combines clear processes with meaningful patient interaction—and includes full training and ongoing support.
Welcome and assist patients over the phone with scheduling medical appointments
Navigate scheduling systems to identify optimal appointment times based on patient needs
Collect and accurately record essential patient information while maintaining strict confidentiality
Follow established protocols to ensure proper scheduling across various medical services
Coordinate with healthcare providers to optimize scheduling efficiency
Document all patient interactions in accordance with standardized procedures
Maintain HIPAA compliance in all patient communications and data handling
Excellent communication skills in both English and Spanish, with a patient-centered approach
Previous experience in customer service or healthcare scheduling preferred
Strong attention to detail and accuracy in recordkeeping
Reliable high-speed internet connection and a quiet home office setup
Ability to work U.S. business hours
Comfortable learning and using new technology systems
Strong sense of confidentiality and professional ethics
Permanent work-from-home opportunity
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