Offer summary

Qualifications:

Previous experience in customer communications within the U.S., Strong phone presence and professional communication skills., Proficiency with CRM systems and dispatch software., Ability to multitask in a fast-paced environment..

Key responsibilities:

Manage incoming service requests and customer communications.

Coordinate and optimize technician schedules for maximum efficiency.

Utilize CRM systems to track and manage service operations.

Prioritize and dispatch emergency service calls effectively.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: Monday to Friday, 8am to 5pm Eastern with 1-hour unpaid break

Client Overview

Join an established commercial HVAC industry leader serving the vibrant New York City market. This growing organization maintains a strong presence in commercial air conditioning and heating services, supported by cutting-edge dispatch technology and a commitment to customer service excellence. They offer an exciting opportunity for remote professionals to join their dynamic team.

Job Description

Step into a vital role coordinating service operations for a busy commercial HVAC team in the heart of New York City. Using modern dispatch systems and communication tools, you’ll be the essential link between customers and field technicians. This position offers the perfect blend of customer service, technical coordination, and team collaboration, all while working remotely with a supportive management structure.

Responsibilities

Manage incoming service requests and customer communications professionally
Coordinate and optimize technician schedules for maximum efficiency
Utilize modern CRM system to track and manage service operations
Handle multi-channel communications through RingCentral platform
Maintain detailed service records and documentation
Ensure smooth coordination between customers and field technicians
Prioritize and dispatch emergency service calls effectively

Requirements

Previous experience handling U.S. customer communications
Strong phone presence and professional communication skills
Proficiency with CRM systems and dispatch software
Experience with RingCentral or similar communication platforms
Demonstrated ability to multitask in a fast-paced environment
Strong problem-solving and decision-making capabilities
Excellence in remote work environment management
Availability during Eastern Time business hours
Reliable internet connection and home office setup

Benefits

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent Work from Home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23295_JOB

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