Remote Service Engineer

Job Title

Job Description

Job Description – PACS Remote Service Engineer

Overview

This Job Description describes the desired roles and responsibilities of “ISPACS Remote Service Engineer” position at SCS Operations team

Key Responsibilities / Key Result Areas

• Work with US Based and international customers (Radiologist/Technicians and doctors) to troubleshoot and resolve break fix issues related to Philips PACS system
• Analyze high priority issues like application down/degraded and quickly work with specialty and RnD teams to recover the systems to ensure minimal downtimes.
• Responsible for documenting all technical and non-technical details in company CRM that provides as a record of actions taken to resolve issues

• Analyzing & troubleshooting various hardware components (compute/storage/Network) issues quickly and effectively that can be administered remotely
• Analyzing and troubleshooting Operating Systems issues quickly and effectively

• Become key partner with our SCS team for continually competency enhancements
• Ensure to be continuously aware of the latest technical & organizational developments and their relevance to the business
• Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction

• Good understanding on Information technology components
• Willingness to work in shifts and 24/7 model in Voice support.

Soft skills

• Excellent communication skills
  • Exhibits good listening and comprehension
  • Prepare clear and concise written communications
  • Proper clear and concise verbal communication
• Exposure to direct interactions with end customers

Education, Experience & Key Skills

Education:

Must have – Any Degree

Preferred - B.E / B. Tech

Industry Certifications: MCSA / MCSE / MS SQL / any relevant certification

Experience

Years of Experience: 5-7 Years

Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 /EMR - Field support Engineers)

Domain & Technical Skill set

PACS, HL7 Knowledge

• Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment
• Good knowledge on HL7
• MySQL Database administration, Trouble shooting Database problems
• Handling HIS-PACS-VNA Integration
• PACS / DICOM / HL7 /EMR - knowledge

Operating Systems, tools & Applications

• Good knowledge on below OS – Troubleshooting
  • Client/Server OS Troubleshooting experience
  • File system (NTFS), Microsoft Message Queuing
  • Good knowledge on PACS systems or PACS administrator.
  • Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)
  • User of remote tools - RDP/Terminal Services and VNC etc.
  • Experience with imaging software

• Good knowledge on MS SQL – Configuration & troubleshooting

Compute Server / storage / network

Compute & Storage

• Good knowledge on compute hardware – Installation, configuration and maintenance methodologies
• Fair knowledge on various compute hardware IBM / DELL / HP etc.
• Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.
• Good understanding of storage concepts – SAN, NAS, DAS

Networking

• Good understanding of LAN & WAN
• TCP/IP
• Microsoft AD, DNS, DHCP service

Overall Good analytical & troubleshooting skills on above technologies

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.