Senior UX Designer (Remote/Flexible)

Position Overview:  

Want to use design to change the face of diabetes care? Join a mission-driven team working to improve the experience of living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused digital experiences that support people across their entire journey with Omnipod. 
 
We’re looking for an experienced and strategic Senior UX Designer to lead high-impact design initiatives across a variety of digital touchpoints that surround the Omnipod product. This includes onboarding experiences, support portals, medical data dashboards, healthcare provider tools, and more—everything that helps customers succeed. 
 
You’ll take ownership of complex projects, influence product and design strategy, collaborate cross-functionally with product managers, engineers, marketing, and customer experience partners, and help shape a cohesive, accessible, and empowering end-to-end experience. This role is part of a collaborative design team that works closely within a larger, company-wide UX organization. If you’re a creative thinker who can navigate ambiguity, challenge assumptions, and translate vision into compelling digital experiences, we’d love to hear from you. 

Sr UX Designer Responsibilities: 

• Lead end-to-end UX design for web-based and cross-platform digital experiences that support Omnipod users—such as onboarding flows, customer portals, medical data dashboards, and healthcare provider tools. 

• Take ownership of large-scale, often ambiguous design initiatives from discovery through delivery, working closely with product managers, engineers, marketers, and CX stakeholders to define and execute experience strategy. 

• Influence product direction by advocating for customer needs, challenging assumptions, and ensuring design solutions balance user experience, business goals, and technical feasibility. 

• Create wireframes, prototypes, flows, and design specifications using modern design and collaboration tools like Figma, Adobe Creative Cloud, Miro, Confluence, Jira; clearly communicate design decisions through strong visual and verbal storytelling. 

• Collaborate with user research and human factors teams to incorporate customer insights and ensure solutions are safe, effective, and aligned with FDA guidance where applicable. 

• Apply best practices in accessibility, usability, and responsive design to create experiences that are inclusive, scalable, and intuitive. 

• Participate in agile development cycles and contribute to product planning by advocating for user needs and experience quality. 

• Partner with technical integration teams to ensure seamless user experiences across connected platforms, including evaluating APIs, understanding data flows, and contributing to branding and UX alignment across external and internal systems. 

• Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews. 

• Evolve and improve existing products, unify fragmented experiences, and create seamless, cohesive journeys across the product ecosystem. 

• Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions. 

• Contribute to the evolution of Insulet’s design system and experience standards as our brand and platform mature. 

• Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building. 

• Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture. 

Skills / Characteristics: 

• Strategic thinker and visionary with a passion for both big-picture problem-solving and hands-on execution. 

• Strong visual communicator who can diagram, prototype, and explain ideas clearly in remote and collaborative environments. 

• Excellent storyteller—both visually and verbally—with the ability to drive alignment at both the strategic vision level and tactical feature level. 

• Builds and maintains positive, trust-based relationships across disciplines. 

• Fosters a high-performance, customer-centric culture and continuously centers the needs of the user. 

• Charismatic, collaborative, and creative leader who can set direction, articulate vision, and motivate others toward shared outcomes. 

• Influences key stakeholders in a thoughtful, collaborative manner to achieve desired results. 

• Brings a balance of strategic focus and analytical thinking with strong execution capabilities in complex, cross-functional environments. 

• Comfortable working across cultures and with distributed teams. 

• Skilled at managing ambiguity, facilitating healthy dialogue, and building consensus across differing viewpoints. 

• High level of business and technical acumen; able to understand and contribute meaningfully to technical discussions. 

• Passionate about continuous improvement and elevating the impact of UX within the organization. 

• Demonstrates forward-thinking, customer-first design instincts and builds trust through empathy and delivery. 

• Committed to developing others and raising the bar for design craft and collaboration. 

Qualifications: 

• Bachelor’s or Master’s degree in a relevant field such as Psychology, Computer Science, Human-Computer Interaction, Industrial Design, Interaction Design, or a related discipline is preferred. 

• 5–8 years of experience in UX and product design, with a strong focus on delivering customer-centric digital products across multiple touchpoints (e.g., web, mobile, portals). 

• Expert-level proficiency in modern UX and design tools, with a demonstrated ability to deliver high-quality interaction design, visual design, and specifications. 

• Strong working knowledge of usability principles, design heuristics, accessibility standards, and responsive design techniques. 

• Experience designing for mobile and responsive platforms. 

• Strong portfolio required, showcasing design thinking, storytelling ability, and polished execution. If your portfolio is password protected, please include the password in your application. 

• Experience working in agile product development environments and using agile collaboration tools. 

• Proven success collaborating cross-functionally with product managers, engineers, marketers, and researchers. 

• Familiarity with user research methods and the ability to integrate research insights into design decisions. 

• Comfortable working in a distributed environment, with teams across the U.S. and Mexico. 

• Deep expertise in human-centered design principles, methods, and lifecycle. 

• Experience designing digital tools or workflows that support regulated industries or involve complex data is a plus. 

• Intellectual curiosity and a desire to dig into the details of complex problems. 

• Advanced prototyping skills (e.g., high-fidelity interactive prototypes) preferred. 

• Experience with diabetes or healthcare design is a plus. 

• Experience with CX design, community design, portal design, and marketing collaboration is preferred. 

Physical Requirements:                 

• Ongoing US travel as needed (at least once per quarter)