Regional Operations Manager - Global High Tech, Colocation

Nalco Water, an Ecolab Company, is seeking a Regional Operations Manager to join our Global High-Tech division supporting our data center and microelectronics customers. As a Regional Operations Manager, you’ll be responsible for working with Corporate Account Managers (CAMs) and Field Sales & Service teams to support select Data Center accounts in the areas of Safety, Retention/Growth, Value & Team.

What’s in it For You:

• Join Global High-Tech, the fun, fast paced, and highest growth business segment in the Nalco Water business focused on delivering premium outcomes to our data center customers.

• Leverage your talents and work cross-functionally to maximize the value we provide to our most strategic customers through program performance and enterprise excellence.

• Provide significant exposure to the Corporate Accounts team, the Field Sales & Service teams, Marketing, R&D, and Senior Leadership, supporting your development as you grow your career within Ecolab.

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments 

• The ability to make an impact with a company that is passionate about your career development 

• Enjoy a flexible, independent work environment  

• Receive a non-decaled company vehicle for business and personal use  

• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!  

What You Will Do:

• Foster safety culture within portfolio with messaging/recognition

• Develop/maintain safety stats for CAM utilization

• Ensure SOW execution across all sites in portfolio while streamlining and standardizing our offering (service, compliance, commercial interaction, documentation)

• Normalize usage of Nalco Water developed digital tools across portfolio in account activity (E3D, WQI, AI, Water Watch, etc.) where applicable

• Develop / administer customer specific training platform for new account personnel

• Engage in site cadence calls across corporate account portfolio

• Drive innovation trial work at selected sites

• Contribute to corporate account business reviews from operations perspective

• Create / maintain relationships with key portfolio contacts

• Understand customer satisfaction scoring metrics and ensure “supplier scorecard” for Nalco Water contracted services is maximized > 90% for retention activities

• Collaborate with field associates to drive and help achieve the annual specified Total Value Delivered (TVD) goal for portfolio

• Ensure every customer site within portfolio has at least 1x value project implemented/documented

• Create sense of “community” amongst field level associates that support the portfolio

• Support internal portfolio cadence calls to communicate and drive field level initiatives

Position Details:

• This is a remote position. Location is open to anywhere in the U.S. near a major airport  

• 25-50% overnight travel required throughout North America

Minimum Qualifications:

• Bachelor’s Degree in Science, Engineering, or a related discipline

• 5 years of relevant, direct/adjacent industrial work experience

• Proficiency in Excel, Word, PowerPoint, Cloud Based File Storage, Email Communication

• Willingness to travel overnight to customer sites/meetings dependent upon need and scheduling

• Position requires a current and valid driver's license

Physical Demands:

• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)

• Conduct site walks <= 3 miles

• Climb vertical ladders

• Lift and carry 25lbs. short distances

Preferred Qualifications:

• Professional team leadership / managerial experience

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

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