Job description

Department: Sales Operations

Location: Austin, Texas

Description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.

We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.

Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.

We are seeking a Sales Support Specialist to support our Territory Sales team. The ideal candidate will play a crucial role in managing customer accounts, streamlining order processing, and ensuring the seamless execution of shipping and service operations. This position requires expertise in pricing, order management, and shipping procedures, along with the ability to resolve customer issues efficiently, optimize onboarding processes, and collaborate with cross-functional teams to enhance the overall customer experience.

In This Role

Address customer claims and issues with professionalism and care, ensuring timely resolutions
Collaborate with the Account Executive and customers to assess needs, analyze information, and deliver tailored solutions
Identify trends in customer service and operational performance, implementing improvements to enhance service quality
Ensure timely and accurate processing of orders, prioritizing shipment building and optimizing transactional efficiencies
Maximize customer operational performance by providing resources and technical advice
Coordinate new product implementation; presentations, training materials, and product information
Cross train with Sales Support and Sales departments as needed
Travel to trade shows to assist the Sales team with order processing and customer interaction
Cultivate and maintain strong relationships with internal teams, ensuring exceptional service delivery
Develop understanding of the customer base within the specified geographic region or product category
Other duties as assigned, in accordance with training and qualifications
Uphold our core values and be a valuable member of the Four Hands team:
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey

The Ideal Person

2 years of experience in customer service or a related field
Experience managing accounts using an online Client Relationship Management (CRM) system
Proficiency in ERP systems
Advanced skills in Microsoft Office, particularly Outlook and Excel
A strong passion for customer service and a natural ability to build rapport
Confident, personable, and professional demeanor
Strong verbal and written communication skills, with a resourceful and curious approach to problem-solving and presentation