Job description

Tiff's Treats: Customer Service Representative – Part-Time

Location: Remote in Austin, TX (initial on-site training at Tiff's Treats Command Center)

Department Hours:

Monday-Friday: 7:00 AM - 12:00 AM
Saturday & Sunday: 8:00 AM - 12:00 AM

We are hiring for part-time schedules. Candidates must have availability to work within the hours listed above.

Starting Pay: $16.00/hour + Benefits

Health, Dental, and Vision insurance (for full-time employees, after 90 days)
Paid personal/sick time
401k program (after 6 months)

Training Details:

Monday - Friday; June 9th - June 20th
Mandatory in-person training

About the Role:

As a Customer Service Representative at Tiff's Treats, you'll play a key role in delivering an exceptional experience to our customers. Whether full-time or part-time, you’ll be an important part of our team, helping customers navigate their orders, answering their questions, and solving any issues that arise—all while working remotely.

In this role, you will:

Provide top-notch service by assisting customers with orders, answering product inquiries, and educating them on our offerings.
Troubleshoot customer concerns with a positive, solutions-focused attitude to ensure fast and effective resolutions.
Be a brand champion, creating a friendly and welcoming experience with every customer interaction.
Handle customer interactions efficiently, whether you're managing a steady stream of calls or focusing on key issues during your shift.

Work from Home Requirements:

Reliable high-speed internet connection.
Quiet and distraction-free workspace.
Chromebook/laptop and headset (provided after training).
Must be able to make it to out Austin office within an hour at any time.

Qualifications:

1+ years of customer service experience, ideally in a contact center or retail environment.
Solid computer skills, including experience with tools like PureCloud, Slack, and Google Chrome.
Excellent typing speed and accuracy.
Bilingual (English/Spanish) skills are a plus.

Key Responsibilities: