STAFF SERVICES MANAGER III

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:

JC-477687

Position #(s):

280-355-4802-002

Working Title:

Performance Management Section Chief

Classification:

STAFF SERVICES MANAGER III

$9,293.00 - $10,550.00

# of Positions:

1

Work Location:

United States

Telework:

Hybrid

Job Type:

12 Month Limited Term - Full Time

Work Shift:

8:00 am - 5:00 pm

Work Week:

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Job Description And Duties

THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT.

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Lead with Purpose as the Performance Management Section Chief

In this strategic leadership role, you'll guide the systems and standards that ensure quality, innovation, and efficiency across the Unemployment Insurance (UI) program. As Section Chief of the Performance Management, you'll champion enterprise-wide performance and quality assurance practices that elevate both internal operations and the customer experience.

You'll Have The Opportunity To:

• Drive the implementation of quality assurance frameworks that support consistent, enterprise-wide service delivery.
• Lead the oversight and analysis of UI workload performance across Virtual Contact Centers (VCC), Field Office Basic Evaluations, and customer feedback surveys.
• Identify and lead strategic projects that enhance operational and technological efficiencies.
• Collaborate across divisions to streamline business processes and implement innovations that improve service quality and outcomes.
• Deliver insightful performance data and trend analysis to guide executive decisions and continuous improvement efforts.
  
  

What We're Looking For

This role calls for a results-driven leader who excels in:

• Quality & Performance Excellence: Deep knowledge of quality assurance, operational efficiency, and performance management in a service-driven environment.
• Strategic Innovation: Ability to lead and implement complex initiatives that improve systems, processes, and customer experiences.
• Data-Driven Decision Making: Skill in analyzing performance trends and applying insights to optimize operations.
• Collaborative Leadership: Experience working with cross-functional teams, stakeholders, and executive leadership to deliver on high-impact goals.
• Customer-Centered Mindset: Passion for improving both internal workflows and external customer experiences.
  
  

Why Join the Performance Management Section?

• Enterprise Impact: Shape quality assurance and performance evaluation systems that directly influence EDD's service delivery statewide.
• Innovation at Scale: Lead initiatives that modernize how the department measures and improves UI workload performance.
• Leadership Opportunity: Inspire a team of professionals dedicated to performance, accountability, and continuous growth.
• Balance & Culture: Thrive in a supportive environment that values collaboration, innovation, and well-being.
  
  

Ready to Apply?

If you're a forward-thinking leader ready to take ownership of performance, quality, and innovation in public service --apply today to lead the Performance Management Section at EDD.

Will consider candidates from all parts of California.

You will find additional information about the job in the Duty Statement .

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If You Are Unable To Apply Electronically Through Your CalCareer Account, Please Mail a Completed And Signed State Examination/Employment Application STD Form 678 And Application Package To The Mailing Address Provided In The “Application Instructions’ Section Below And Ensure The Following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
  
  

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Staff Services Manager III Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/22/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control # 477687

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento , CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control # 477687

EDD/Human Resource Services Division (6th floor solar)

722 Capitol Mall

Sacramento , CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

The Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  
  

A Statement Of Qualifications (SOQ) Is Required.

Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.