Reimbursement Claims Coordinator

Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team.

About the Opportunity:

Under the supervision of the SSM I (Supervisor), the employee performs SSA duties ranging from less complex to that of average difficulty related to California Telecommunications 9-1-1 network carrier services and public safety dispatch centers known as Public Safety Answering Point (PSAP) 9-1-1 related activities throughout the state. The essential functions are performed to ensure sufficient and auditable funding to PSAPs and to provide effective 9-1-1 emergency communications systems expertise to PSAPs for successful access to emergency services for any 9-1-1 caller in California.

You will find additional information about the job in the Duty Statement. Click 'Apply Now' to read the official job bulletin and apply. Applications will be received until 11:59pm PST on May 22, 2025.

Desirable Qualifications:

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of statewide 9-1-1 communications network, database and equipment.
• Knowledge of state government functions and organization.
• Knowledge of principles, practices, and trends of public and business administration, management, and supportive staff services such as budgeting and management analysis.
• Ability to effectively communicate and interpret matters pertaining to 9-1-1 procedures and policies in accordance with the 9-1-1 Operations Manual to state management, local government representatives, and other telecommunications carrier representatives.
• Ability to communicate with clients, contractors, and governmental entities in complex and controversial conditions.
• Proficient with Microsoft Office products including Word, Outlook, Excel, Access, PowerPoint.
• Dependable, responsible, and positive attitude.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Ability to effectively and professionally provide analytic feedback to management.
• Ability to establish and maintain effective working relationships with CA 9-1-1 Branch staff, client agencies, vendors, and the public.
• Possess strong analytical and problem-solving skills.
• Ability to work independently as well as set and accomplish goals in a timely manner.
• Ability to reason logically, creatively, and utilize a variety of analytical techniques to resolve complex governmental problems.
• Develop and evaluate alternatives, analyze data, present ideas and information effectively.
• Ability to accept increasing responsibilities.

Working Conditions:

Telework - This position is eligible for a hybrid work schedule.

Department Information:

The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

The Logistics Directorate is responsible for a wide variety of Cal OES functions, including asset management, fleet administration, facilities management, information technology systems, warehousing, forms and records management, mail operations, copy service center, green programs, public safety communications, and emergency and disaster logistics.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

Logistics Management | California Governor's Office of Emergency Services

Benefits:

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Free Parking
• Electric Carport

Questions about the application process?

Email a recruiter at Talent@caloes.ca.gov and reference JC-477270