Offer summary

Qualifications:

2+ years of experience in data entry, customer service, or scheduling roles., Strong verbal and written communication skills., Comfortable using CRM tools, with ServiceM8 experience being a bonus., Tech-savvy, detail-oriented, and able to multitask effectively..

Key responsibilities:

Input data accurately into the CRM system to trigger AI-assisted contact workflows.

Schedule jobs and appointments, especially when automated tools are insufficient.

Handle inbound and outbound tenant calls with professionalism and empathy.

Ensure clear and timely communication among tenants, field teams, and property managers.

Job description

Data Entry / Scheduler / Customer Services

Support a fast-paced, tech-forward property services company with empathetic and efficient customer communication.

Remote (Cape Town Preferred) | R15 000 - R18 000 per month | Full-time | 9am - 6pm

About Our Client

Our client is a dynamic property management and maintenance company dedicated to innovation, responsiveness, and high-quality service. They integrate advanced AI technologies like automation and virtual assistants with a strong human touch, ensuring seamless communication between tenants, contractors, and property managers. With a culture built on operational excellence and empathy, the company is focused on transforming the tenant experience across its service offerings.

The Role: Data Entry / Scheduler / Customer Services

This role ensures efficient and human-centred operations by supporting tenant communications, job scheduling, and CRM data input. As a key liaison point, you'll blend tech-enabled systems with hands-on customer service, playing a vital part in the company's day-to-day success.

Key Responsibilities

Input data accurately into the CRM system (ServiceM8) to trigger AI-assisted contact workflows
Schedule jobs and appointments where automated tools fall short
Handle inbound and outbound tenant calls with professionalism and empathy
Answer questions about upcoming works and assist with rescheduling
Coordinate with property managers to confirm and adjust booking details
Ensure clear and timely communication among tenants, field teams, and property managers

About You