Offer summary

Qualifications:

Prior experience in customer service, hospitality, or travel is preferred but not required., Strong communication skills and a customer-first mindset are essential., Organized, self-motivated, and able to work independently in a remote environment., Comfortable using online booking platforms and digital tools..

Key responsibilities:

Support clients in booking hotels, resorts, cruises, flights, and vacation packages.

Provide personalized travel recommendations based on client preferences and budget.

Respond promptly and professionally to inquiries via phone, email, or messaging platforms.

Manage and maintain accurate records of bookings and client communications.

Job description

Job Title:

Remote Customer Service Agent | Travel Booker

About Destination Knot:

At Destination Knot, we create stress-free and unforgettable travel experiences for individuals, couples, families, and groups. Whether it’s an all-inclusive resort, luxury cruise, or custom vacation itinerary, our mission is to simplify travel planning while delivering top-tier client service and expert guidance.

Position Overview:

We are looking for a motivated, detail-oriented Remote Customer Service Agent | Travel Booker to join our team. In this role, you will assist clients with researching, planning, and booking travel experiences while providing excellent customer service throughout the process. If you are passionate about travel and enjoy helping others, this role offers a rewarding opportunity with performance-based earning potential.

Key Responsibilities:

Support clients in booking hotels, resorts, cruises, flights, and vacation packages

Provide personalized travel recommendations based on client preferences and budget

Respond promptly and professionally to inquiries via phone, email, or messaging platforms

Manage and maintain accurate records of bookings, preferences, and client communications

Coordinate travel logistics and resolve any pre- or post-travel concerns

Stay updated on travel industry trends, destination options, and supplier offerings

Deliver a high level of service to build long-term client relationships and referrals

Qualifications:

Prior experience in customer service, hospitality, or travel is preferred but not required

Strong communication skills and a customer-first mindset

Organized, self-motivated, and able to work independently in a remote environment

Comfortable using online booking platforms, email, and other digital tools

Passion for travel and eagerness to learn

Must be 18 years or older with a computer and reliable internet connection

What We Offer:

Flexible remote work schedule

Ongoing travel industry training and development

Access to exclusive supplier tools, promotions, and travel perks

Performance-based earning incentives

Opportunities for career growth within the company

A supportive, engaging, and collaborative team environment

Work Environment:

This is a fully remote position with flexible hours. It’s ideal for individuals who are proactive, enjoy helping others, and thrive in a goal-oriented environment.

Required profile