Offer summary

Qualifications:

Bachelor’s degree in a technical business-related field, 3+ years of experience in sales operations and/or business systems, preferably in software/technology, Proven Salesforce subject matter expert with experience in reporting and process optimization, Strong analytical skills with advanced Excel proficiency and understanding of CRM and sales applications..

Key responsibilities:

Define quarterly objectives and drive the sales team to achieve key milestones for acquisition and activation.

Build and standardize business reporting for strategic analysis and internal reviews.

Enhance sales productivity by simplifying processes and evaluating new tools.

Own the end-to-end process of tracking the sales funnel and delivering insights to improve performance.

Job description

We're looking for a strategic and data-driven Sales Operations Manager to support our high-growth sales team located in Canada or US ideally.

You will play a critical role in shaping sales strategy, enhancing productivity, and ensuring alignment across departments. This role is ideal for someone with a strong background in sales/business operations and a passion for process optimization and analytic.

SKILLS YOU HAVE

Demonstrated success in a sales ops, business ops, or similar role

Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact

Analytical and demonstrated ability to extract key business insights through data analysis

Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more

Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment.

Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT

Excellent written and verbal communication skills, including presenting to C-level executives

Agile, self-starter who can work independently and collaboratively

Advanced Excel skills with a strong understanding of Salesforce, other CRM and sales applications and email marketing strategies

RESPONSIBILITIES

Define quarterly objectives and drive the sales team to hit key milestones to increase acquisition and activation

Build and help to standardize business reporting for strategic analysis and internal business review

Provide recommendations and take actions based on strategic objectives, forecast or performance metrics

Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools

Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talent

Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity

Identify and eliminate sales process bottlenecks and inconsistencies

Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management

Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders

Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards

Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes

IDEAL CANDIDATE

Bachelor’s degree in a technical business-related field

3+ years of experience in sales operations and/or business systems preferably in a software/technology

Salesforce Administrator certificate is preferred

Familiar working in a fast growing environment

Experience in building out the sales operations function

Worked in a SaaS environment

Required profile