Offer summary

Qualifications:

8+ years of experience in new business sales, preferably in BPO or related services., Proven track record of winning complex, high-value deals in a consultative sales environment., Experience selling to C-suite executives is advantageous., Strong communication, negotiation skills, and commercial acumen..

Key responsibilities:

Drive new client acquisition and manage the full sales cycle from prospecting to closing.

Build and manage a high-quality pipeline of opportunities through strategic outreach.

Engage with senior stakeholders to tailor BPO solutions to their needs.

Collaborate with internal teams to create customized solutions and represent the company at industry events.

Job description

About The Role

This is an incredible opportunity for a growth oriented and ambitious individual to join a fast-scaling business. We’re looking for an experienced Business Development Director to drive growth from new business for our BPO service business. The initial focus will be on the Irish and UK markets, with a clear opportunity to grow into a broader EMEA-facing role as we continue our rapid expansion.

This is a hunter role and you will be the first dedicated Business Development Director in the business. It is ideal for someone who knows how to open doors, build relationships from the ground up, and close high-value, consultative deals. You’ll be supported by the CEO and senior leadership team but success in this role depends on your ability to take initiative, build a pipeline, and work collaboratively to win.
Location: This is a full-time work from home position. However, our ideal candidate will be based in the Dublin Region.

What You’ll Do

Drive new client acquisition, owning the full sales cycle, from prospecting to closing the deal
Build and manage a high-quality pipeline of opportunities through strategic outreach.
Engage with senior stakeholders to understand needs and shape tailored BPO solutions
Collaborate with internal teams (e.g., marketing, product development, operations) to create tailored solutions for potential clients
Share insights from the market to help shape positioning, messaging, and GTM strategy
Represent the company at industry events, conferences, and networking opportunities to build brand awareness and establish connections

Your profile

What You Bring

8 years+ of experience in new business sales, ideally within BPO, outsourcing, or related services e.g. professional services or consulting.
A consistent track record of winning complex, high-value deals in a consultative sales environment.
Experience selling to C-suite executives in functions such as Customer Support, Operations, or HR is an advantage.
Experience in B2B Enterprise selling
A self-starter mindset – comfortable working independently, with the discipline to manage your own pipeline and activity.
A strong sense of team collaboration – you know how to bring the right people in at the right time and work cross-functionally to deliver results.
Exceptional communication and negotiation skills, with the ability to influence decision-making at all levels.
Solid commercial acumen and a structured approach to pipeline management and forecasting.
Adept at building relationships with senior executives, stakeholders, and industry leaders.

Apply for this job

About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.

Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.

Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.

Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

Required profile