Delivery Lead, Technical Program Manager

This is a remote position.

DX-ROI is a digital consultancy aiming to redefine the landscape of digital transformations. We seek to provide clients with measurable outcomes and enduring value from the tools and processes surrounding their digital endeavors. DX-ROI commits to data-driven strategies and proven processes developed through decades of industry experience in its service offerings ranging from upfront Strategy, Architecture, and Experience Design through to Martech Delivery and Post-Launch Support. We are a team of curious and tenacious subject matter experts ready to roll up our sleeves and keep our clients' success at the center of everything we do.

DX-ROI is proudly backed by and partners with Infoverity, a leading systems integrator and global professional services firm driven to simplify and maximize the value of their clients’ information. Founded in 2011, Infoverity provides complementary services for many DX-ROI initiatives, including MDM and PIM Strategy and Implementation, Data Governance and Analytics, Content Management, Data Integration, Enterprise Hosting, and Operational Services that help large enterprises in the retail, consumer goods, manufacturing, financial and healthcare sectors simplify and maximize the value of their information. Infoverity, a 100% employee-owned company, has been on the Inc. 5000, recognized by IDG’s Computerworld as one of the Best Places to Work in IT, as a Wonderful Workplace for Young Professionals and as a “Best Place to Work” by Inc. Magazine and Business First. Infoverity’s global headquarters is in Dublin, Ohio. The EMEA headquarters and Global Development Center is in Valencia, Spain. Additional offices are located in Germany and India.

Job Description

This is a remote position.

We are looking for a full-time employee eligible for employment in the United States.

Position Overview

The Delivery Lead plays a critical role in each initiative, responsible for understanding  our client’s digital transformation vision and ensuring the end product meets their goals. You will be a strategic advisor for the client on system capabilities & prioritization, as well as a key resource for Engineering, Design, and Quality team members on build requirements. Delivery Leads should be just as comfortable creating & presenting a trade-off presentation to client executives as they are diving into the technical implementation details with Engineers.

Key Responsibilities

·       Help clients scope and prioritize using your technical acumen and deep understanding of their goals

·       Serve as the primary liaison for Engineering & Design counterparts with client stakeholders

·       Define acceptance criteria for Build based on business & user requirements

·       Lead delivery by owning the product backlog and clearing blockers

·       Actively manage scope so that initiatives are delivered on-time & on-budget

·       Track project performance and proactively identify risks to mitigate before they become issues

·       Drive difficult conversations regarding scope, timeline, and budget to ensure projects meet client expectations with no surprises

·       Identify areas for continuous improvement and work with delivery teams to enact solutions

Requirements

Critical Competencies

·       Demonstrated ability to translate customer needs into actionable build requirements

·       Proven record of anticipating, tracking & mitigating project risks

·       Structure and keep track of project plans with key milestones & deliverables

·       Strong communication skills (verbal and written)

·       Convey technical information in a clear and concise manner to a variety of audiences, including non-technical stakeholders

·       Comfortable working in a fast-paced environment, quickly learning and adapting to new verticals and technologies

Qualifications

·       4+ years of experience leading cross-functional, technical initiatives in a customer-facing role

·       Exposure to or experience with managing all aspects of technical projects, including timeline, scope, resource allocation, and budgets

·       Familiarity with product development processes & methodologies, including both waterfall & Agile

·       Practical experience implementing & integrating with digital marketing tools (ex. Adobe Experience Cloud) preferred