Position: Mgr Service Desk
Reports to: Dir. Operations & Services
Department / Function: Information Services, Tech Ops
Location: Mexico - remote
Countries in scope: global
Role Overview:
The Manager of Service Desk is responsible for overseeing the daily operations of the service desk team. This role ensures efficient and effective IT support services, driving customer satisfaction and operational excellence through strategic leadership, process optimization, and continuous improvement initiatives.
I. Accountabilities:
Responsibilities / Outcomes Expected:
Key deliverables:
II. Qualifications:
Knowledge, skills, abilities:
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