Offer summary

Qualifications:

High school diploma or equivalent required., 6+ years of recent clinical veterinary experience as a veterinary assistant, technician, or veterinarian., Strong knowledge of veterinary terms, medical conditions, and associated treatments., Proficiency in Microsoft Office and ability to navigate various software applications..

Key responsibilities:

Review individual policies to determine eligibility with high accuracy.

Communicate with internal departments and veterinary staff to gather necessary information.

Ensure compliance with internal policies and contractual commitments.

Create and issue claim decisions to pet parents, maintaining proper communication standards.

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Job Summary:

Pets Best is seeking a Claims Processing Specialist who will report to the Manager, Claims. Claims Processing Specialists are responsible for reviewing invoices and pet medical documents and determining coverage in compliance with the current Underwriter’s policy.

Job Location: Remote – USA

Main Responsibilities:

Review individual policies to make an eligibility determination with high degree of accuracy

Contact with internal departments as well as veterinarians and clinic staff

Ensure compliance guidelines are met with both internal policies and procedures and contractual commitments

Work independently and with others on a virtual team

Drive a “Great Place to Work” culture, attend and participate in team meetings as well as engagement events

Use PC based programs to enter data into claims system, communicate with leaders and teammates, and organize information

Create and issue claim decisions to pet parents using proper spelling, grammar, and punctuation in line with the policy terms

Calculate invoice totals, discounts, and tax rates

Perform other duties and/or special projects as assigned

Basic Qualifications:

High school diploma or equivalent

6+ years recent clinical veterinary experience (dog and cat) as a veterinary assistant, veterinary technician or veterinarian

Knowledge of veterinary terms, abbreviations and conditions.

Knowledge of medical conditions and associated symptoms, procedures, treatments, secondary conditions and pharmaceuticals used in veterinary medicine

Knowledge of canine and feline breeds, anatomy and associated predispositions to illness.

Ability to read and interpret medical diagnoses via medical records review both written and digital.

Ability to work cross functionally with our internal and external resources

Ability to handle multiple projects concurrently

Ability to navigate Windows OS, Google Chrome, and corresponding applications

Demonstrable Microsoft Office proficiency: Word, PowerPoint, Excel, Outlook, Teams

Strong writing skills: organization, spelling, grammar and punctuation

Strong mathematical and problem-solving skills

#LI-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: