A relevant degree in Media, Graphic Design, or a similar field., 3+ years of experience in a marketing coordination role, preferably in a creative agency., Strong project management skills and experience with digital marketing content., A keen eye for detail and understanding of the creative lifecycle..
Key responsibilities:
Coordinate the execution of marketing content across various channels including social and digital.
Oversee content quality and ensure brand consistency in all marketing materials.
Manage relationships with creative and content agencies to meet project briefs.
Compile performance reports to inform strategic marketing decisions.
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Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer.
The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life.
To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card.
As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market.
Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
Are you a master of creative coordination with a sharp eye for detail and a passion for bringing marketing campaigns to life across platforms? If you're the kind of person who thrives in a fast-paced, collaborative environment and has experience managing content quality in creative agency or design team settings—this could be your next big move.
About the role We’re looking for a Marketing Coordinator to join our dynamic marketing team. This role is perfect for someone who understands the creative process inside out—not necessarily the one designing, but the one who ensures every piece of content is pixel-perfect, brand-aligned, and campaign-ready. You’ll help conceptualise and coordinate the execution of content across multiple platforms—think social, audio, video, CRM and ATL campaigns—ensuring consistency in creative messaging, voice, and visual storytelling.
What you’ll be doing: • Coordinate the end-to-end execution of marketing content across channels: social, digital, CRM, and above-the-line (ATL). • Oversee content creation quality—from design reviews to copy edits—ensuring brand and messaging consistency. • Manage creative and content agencies, ensuring output meets brief, budget and brand tone. • Collaborate with internal teams (design, marketing, digital) to align and optimise creative campaigns. • Compile reports to identify trends, track performance, and influence strategic marketing decisions. • Support content strategy development to meet key marketing objectives. • Maintain and improve operational processes to boost efficiency and output quality. • Build strong working relationships across the business to enhance creativity and collaboration.
What you bring to the table: • A relevant degree in Media, Graphic Design or similar. • 3+ years’ experience in a similar role—preferably within a creative agency or design-led environment. • Strong coordination and project management skills within creative/design teams. • Experience with digital marketing content and copy, as well as ATL creative execution. • Understanding of campaign management and the creative lifecycle—from concept to delivery. • A keen eye for detail, design and messaging QA, and audience segmentation. • Proven ability to manage vendors, meet deadlines and adapt quickly in a changing environment.
Bonus points if you: • Thrive in a collaborative, high-output team. • Know your way around a creative brief and how to bring it to life. • Have a strong pulse on content trends and best practices.
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Required profile
Experience
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.