Customer Delight Specialist

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be.

ROLE 👩🏽‍💻👨‍💻

• Become Superhuman's most knowledgeable product expert
• Excite, educate, and encourage customers to make them brilliant at email
• Communicate with customers to solve their problems and improve their lives
• Be the voice of our customers, and evangelize internally for what they need
• Influence our product and growth strategy to further delight our customers
• Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
• Go above and beyond by creating bespoke moments of delight

SOUND LIKE YOU? 🙌

• Experience: You have 1-2+ years of experience in customer-facing roles with a technical software product.
• Excellent Communicator: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment.
• Proactive positivity: You move on from difficult situations stronger and happier and bring care and intention to how your words and actions make others feel.
• Curiosity: You love to troubleshoot and getting to the problem of technical challenges
• Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise.
• Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art.
• Relationship Builder: You place a high value on building strong relationships internally and externally.
• Persistence: You pursue challenging goals with passion and courage
• Ownership: You accept full accountability and take initiative to find solutions to achieve results.
• Bias to Action: You take full accountability, and takes initiative to find solutions
• Cares Deeply, Communicates Directly: You discuss and debate ideas openly. You focus on the customer and business 'so what' and encourage stakeholders to take impactful action.
• Growth Mindset: You embrace opportunities, welcome feedback, and believe you and others can always grow.
• AI Enthusiast: You believe AI will revolutionize how we work as well as the experiences that we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team.

SALARY INFO 💸

Our starting salaries for this role range from $40,000 - $65,000 USD. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

You might notice our salary ranges are quite broad - that's because our talented workforce is distributed across North and South America. We tailor our compensation to each location to make sure we're competitive in every market.

For team members outside of the US we employ and pay through an Employer of Record (EOR). We take a location-based pay approach and compensation for this role is dependent on several factors such as location, work experience, job-related skills, business needs, and market demands.

BENEFITS 🎁

We're open to hiring talented individuals anywhere in North or South America. While specific benefits vary slightly by location, we're committed to providing equitable, comprehensive benefits for all team members globally.

Taking Care of Your Future 🙏

• Comprehensive healthcare coverage with premium medical plans in your country (we cover 100% of medical insurance premiums for all Superhumans!)
• Mental health support with dedicated resources in each region
• Competitive retirement savings plans
• Life insurance and disability coverage tailored to regional standards

Generous Time Off 🏝

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• Regional holiday recognition: We encourage you to observe holidays in your local region.
• Company-wide time off like designated Care Days and Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 USD per year towards your professional development.
• Free access to Calm and Aaptive (US/Canada)
• Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• MacBook Pro laptop for your work
• Standard setup with monitor, keyboard, and mouse/trackpad
• $1000 USD budget to make your workspace your own
• Monthly stipend for your lunches, groceries, or whatever nutrition you need to stay fueled up!

Curious about the details of our benefits specific to your region? Visit our Regional Benefits Guides for more information. While we've highlighted our core offerings across major locations, this isn't an exhaustive list. If you're in a region not specifically mentioned, please reach out—we're happy to provide you with detailed information about the benefits available in your area!

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.