Offer summary

Qualifications:

Strong digital literacy and data entry skills., Proficient in Google products such as Google Sheets and Google Docs., Excellent verbal and written communication skills in English and preferably in Nepalese., Experience with Customer Service CRM tools like SalesForce, Zendesk, or Zoho..

Key responsibilities:

Handle multiple customer interactions via chats, calls, and emails simultaneously.

Respond to inquiries promptly while maintaining a professional demeanor.

Document customer interactions and follow up on unresolved issues for satisfactory resolution.

Collaborate with team members to ensure high-quality customer service and exceed customer expectations.

Job description

Looking for passionate Customer Support Specialists to join our growing team in Nepal.

If you love helping people and thrive in a fast-paced environment, this one’s for you!

Responsibilities:

Handle multiple conversations (chats/calls/emails) simultaneously with customers.
Respond to customer inquiries in a timely and professional manner.
To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.
Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
Document customer interactions and update customer records.
Follow up on unresolved issues to ensure satisfactory resolution.
Collaborate with team members and other departments to ensure consistent and high quality customer service.
To exceed customers expectations in terms of customer service and accurate information.

Requirements:

Digital literacy
Data entry and Writing skills
Google products knowledge Google Sheets, Google Docs
Product knowledge on E Hailing, Product and Services, Travel Couriers Competent verbal and written communication.
Nepalese language speaker depending on the supported country
Typing skills min. 100 words per minute
Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)

Conditions:

Remote work schedule
Unlimited opportunities for professional and career growth, regular external and internal training from our partners
The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.

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