Offer summary

Qualifications:

Bachelor's degree in Nursing preferred., Five to seven years of prior management experience, with at least two years at VITAS., In-depth knowledge of VITAS policies, federal and state regulations, and financial management reports., Strong communication skills and the ability to manage and develop staff effectively..

Key responsibilities:

Support quality patient care through monitoring and coaching program leaders.

Develop performance improvement standards and educational materials to meet strategic goals.

Provide training and mentorship to clinical and management staff.

Collaborate with departments to ensure compliance with VITAS policies and enhance patient care processes.

Job description

Job Description

The Regional Director of Clinical Operations (National Patient Care Administrator) supports the delivery of quality patient and family care by VITAS programs through monitoring, coaching, mentoring, and problem solving. The Regional Director of Clinical Operations (National PCA) encourages program operational, admissions, and clinical management (particularly the Patient Care Administrator) to embrace the VITAS Values, VITAS Standards, and VITAS Best Practices. Each National PCA takes on specialty focus areas, such as patient advocacy, pharmacy management, inpatient care, and performance improvement. Salary Range based on experience: $140,000- $150,000 salary. Remote. Average 50% travel.

Proactively monitors, reviews, analyses and audits Vx and other reports in order to evaluate program and company performance and subsequently coaches programs via program-specific action plans
Works with program leaders to assure that program processes reflect VITAS values, are cost effective, and that productivity and other VITAS standards are met
Participates in the development of performance improvement and quality assurance standards, policies and procedures, educational materials, and measurable project plans to meet VITAS’ strategic goals
Mentors, develops and provides on-the-job training to program clinical and management and staff to strengthen current performance and individual preparation for future advancement
Monitors the “state of the art” in hospice and palliative care and identifies opportunities to improve VITAS patient care process accordingly
Provides education and training to patient care and other leaders during national meetings, web-based learning opportunities, etc.
Serve as the leader/expert in regulatory issues, compliance, and VITAS policies
Collaborates with other departments to accomplish objectives
Develops and manages employees within the department to assure that internal and external customer expectations are met or exceeded

Qualifications

Five to seven years prior management experience, minimum of two years prior Vitas experience
Prior fiscal and budgetary experience required, and the ability to analyze financial and management reports
Must have in depth knowledge of Vitas policies and procedures, Vx, and an understanding of program processes
Must have in depth knowledge of federal and state regulations
Ability to work on various assignments simultaneously.
Knowledge of policies and practices involved in the human resources function
Ability to manage a staff in a positive and productive manner by motivating, developing and managing employees as they work
Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment
Ability to communicate tactfully, verbally and in writing with community leaders, patients, families, managers, coworkers and vendors to resolve problems and negotiate resolutions
Working knowledge of computers, internet access, and the ability to navigate within automated systems as well as a variety of software packages such as Outlook, Excel and Word
Ability to travel frequently (50-75%)

EDUCATION

Bachelor's degree in Nursing preferred.

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V

About Us

VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Benefits Include