Offer summary

Qualifications:

3-5 years of experience in Logistics, Transport, Supply Chain, or similar fields., Strong understanding of KPIs and performance management in logistics., Proficiency in reporting tools and Excel for data analysis., Fluency in German and English is required..

Key responsibilities:

Monitor and report on logistics carrier performance using defined KPIs.

Create and maintain performance dashboards for tracking carrier metrics.

Collaborate with carriers to resolve performance issues and implement corrective actions.

Regularly review performance data to identify trends and areas for improvement.

Job description

About Us

Do you want to be part of the future of retail? Let's Go!

At MediaMarkt, "Let's Go!" is more than just a slogan—it's an attitude. We love technology and strive to inspire both our customers and our team. We're looking for talent to share this passion for delivering the shopping experience of the future, alongside a team of over 7,000 people in Spain.

About MediaMarkt Global Business Services

MediaMarktSaturn Global Business Services Spain is the International Financial Hub that provides services to MediaMarktSaturn Retail Group. Our mission is to provide administrative, accounting, financial and other transversal services to MediaMarktSaturn Retail Group different companies. We believe in a diverse workforce and that is why today at MediaMarktSaturn Global Business Services we are 400 employees from 35 different nationalities, speaking more than 20 different languages. Diversity is quality!

Job objectives

Ensure optimal performance of logistics carriers by monitoring KPIs ensuring compliance with service-level agreements (SLAs) and transport claims analysis (loss & damage).

Key Responsabilities

Performance Monitoring & Reporting

Define & measure Key Performance Indicators (KPIs) such as:
On-time delivery percentage
Transit time
Percentage of lost or damaged shipments
Shipment tracking accuracy
Create & monitor performance dashboards to regularly track carrier performance
Ensure real-time visibility into shipments and status
Build and maintain partnerships with carriers to ensure mutual goals are met

Issue Resolution

Establish a structured process for managing and resolving carrier performance issues such as performance topics as well as resolving transport claims
Collaborate with carriers to identify root causes of underperformance and implement corrective actions
Issue and manage tickets related to various carrier-related topics

Continuous Improvement