Offer summary

Qualifications:

Minimum qualification of a high school diploma or equivalent, with graduates preferred., 3+ years of experience in the stock market is required., Prior experience in customer service, tele calling, or a BPO environment is advantageous., Excellent verbal and written communication skills in English and/or regional languages are essential..

Key responsibilities:

Provide prompt and professional customer support through various communication channels.

Handle customer complaints and queries, offering timely solutions.

Maintain up-to-date knowledge of products and services to assist customers accurately.

Accurately record customer interactions and manage order processing and tracking.

Job description

Jainam Broking Limited

4 months ago

Location

Gift City

Department

Online - JBL

Employment Type

Full-time

Applications Received

3

Closes On

7 Mar, 2025

Key Responsibilities

Customer Support:
Provide prompt, professional, and courteous assistance to customers via various communication channels (voice, email, chat, social media).
Issue Resolution:
Handle customer complaints, concerns, or queries, offering solutions in a timely and effective manner.
Product/Service Knowledge:
Maintain up-to-date knowledge of products, services, and promotions to assist customers accurately.
Order Processing & Tracking:
Assist with placing orders, tracking shipments, processing returns, and managing refunds where applicable.
Data Entry & Record Keeping:
Accurately record customer interactions, transactions, and feedback using CRM (Customer Relationship Management) systems.
Escalation Management:
Identify critical issues and escalate them to senior support staff or management when necessary.
Quality Assurance:
Ensure adherence to quality standards and company policies while handling all customer interactions.
Upselling & Cross-selling (Optional):
Offer additional products or services based on customer needs and preferences (if applicable).

Skills & Requirements

Minimum qualification of a high school diploma (12th grade) or equivalent. Graduates preferred.
Candidates must have 3+ Years of experience in the stock market.
Prior experience in customer service, tele calling, or a BPO environment is a plus.
Focus on getting quality customers to generate revenues from investment products.
Dept knowledge about investment products and cross-selling.
Excellent verbal and written communication skills in English and/or regional languages and analytical skills to get high volume customers on board (depending on the location and target customers).

Required profile