Offer summary

Qualifications:

8+ years of experience in HVAC installation, commissioning, service, and maintenance., Proficiency with MS Office, especially PowerPoint for training materials., HVAC degree or certification; Bachelor's degree in Engineering preferred., Excellent written and verbal communication skills with strong presentation abilities..

Key responsibilities:

Facilitate technical and sales training sessions for customers and internal staff.

Develop and enhance training curriculum in collaboration with subject matter experts.

Maintain training facilities and prepare for training classes, ensuring standards are met.

Act as a liaison between sales, product marketing, service, and training departments.

Job description

The Technical Trainer provides product and technical training support to internal and external customers.  Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support.

May Include

Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications 
Work with subject matter experts to develop or enhance curriculum as required 
Prepare training facility and lab prior to training classes 
Maintain training material inventory at assigned location 
Maintain training facility standards, including equipment and tools 
Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals 
Provide training support, including communication, promotion and coordination of product and technical training 
Acts as a liaison between sales, product marketing, service, and training 
Assist at educational or industry conferences; ability to present at conferences 
Perform additional projects/duties to support ongoing business needs.
Audit technical trainers 1&2 and experienced independent trainers.

Nature & Scope

Applies advanced knowledge of job area typically obtained through advanced education and work experience
Manages projects and processes while working independently and with limited supervision
Coaches and reviews the work of lower-level professionals
Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills

Experience training in the technical service field 
Proficiency with MS Office (Outlook, Word, Excel and PowerPoint) 
Knowledge of HVAC products and controls 
Knowledge of management systems is a plus 
Proven track record of success in service and customer service 
Excellent written and verbal communication skills 
Excellent presentation and facilitation skills 
Ability to interact with students of varied backgrounds 
Ability to effectively present information and respond to questions from management, students and customers  
Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers 
Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures 
Ability to write reports, business correspondence and develop course curriculum 
Ability to anticipate and solve practical problems and resolve issues 
Customer focus – proactively finds ways to exceed customer needs 
Detail-oriented, well organized 
Ability to work in a team environment and take initiative individually 
Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience

8+ years of experience with HVAC installation, commissioning, service and maintenance 
8+ years facilitating product and technical training

Education/Certification

HVAC degree or certification 
Bachelor’s degree in Engineering, or related field, preferred

People Management: No

Physical Requirements / Work Environment

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: MANAGER, TECHNICAL TRAINING

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Required profile