Offer summary

Qualifications:

Strong oral communication and phone skills, with experience in customer service or handling patient calls., Experience in medical administration, patient intake, or care navigation preferred., Knowledge of basic medical insurance processes is essential., Self-motivated and comfortable working independently in a remote environment..

Key responsibilities:

Answer incoming calls and patient inquiries, providing clear and accurate information about the clinic and treatment options.

Guide patients through the intake process, including collecting referrals and verifying insurance.

Document all interactions and follow-ups, tracking each patient’s journey from inquiry to appointment.

Coordinate with internal teams to ensure a seamless patient intake experience.

Job description

About The Role

We are seeking a Patient Intake Specialist with excellent phone and communication skills to serve as the primary point of contact for prospective patients interested in our clinic’s services. This remote position involves managing and responding to patient inquiries from various sources—such as our website, social media, and referral channels—and guiding each individual from their first interaction with us through to their first office visit.

The ideal candidate is personable, detail-oriented, and capable of learning about our ketamine treatments to confidently answer basic questions and provide relevant information to prospective patients. A proactive, “can-do” attitude and thorough follow-up are essential to success in this role.

Key Responsibilities

Answer incoming calls and patient inquiries, providing clear and accurate information about our clinic and treatment options.
Guide each patient through the intake process, including collecting referrals, coordinating with referring providers, verifying insurance, and gathering essential documentation.
Communicate effectively and professionally over the phone, ensuring that patients feel supported, heard, and understood at each touchpoint.
Document all interactions and follow-ups, tracking each patient’s journey from initial inquiry to their first scheduled appointment.
Learn and communicate basic details about our ketamine treatments, answering questions within the scope of your role and providing a positive initial experience.
Coordinate with internal teams to ensure a seamless patient intake experience and quickly address any questions or concerns.

Qualifications

Strong oral communication and phone skills, with experience handling incoming patient calls or customer service inquiries.
Experience in medical administration, patient intake, or care navigation preferred.
Sales or adjacent experience preferred.
Knowledge of basic medical insurance processes.
High level of organization and strong documentation skills with a sales-minded approach to patient engagement
Self-motivated and comfortable working independently in a remote environment.

Why Join Us?

We provide a positive work environment focused on patient care and comfort, and you’ll have the opportunity to contribute to an innovative treatment model in mental health care.

For more information, visit us at ketamc.com.

Recruiters and Staffing Agencies: Please do not contact us regarding this position. We are not accepting resumes or solicitations from staffing agencies or recruiters at this time

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