Offer summary

Qualifications:

2+ years of experience in medical billing and insurance verification., Knowledge of HIPAA regulations and healthcare confidentiality standards., Familiarity with EHR systems, especially eClinicalWorks., Excellent organizational and communication skills..

Key responsibilities:

Manage and schedule patient appointments using the clinic’s EHR system.

Conduct insurance eligibility checks and ensure timely patient follow-ups.

Handle inbound and outbound calls, responding to patient inquiries.

Assist in processing claims and maintaining accurate patient records.

Job description

Job Code: [SW - EDVE]

Work Hours: 7:00 AM - 4:00 PM Mountain Standard Time, Monday - Friday

Salary: $5 - $6 per hour (depending on experience)

Dr. Saudamini Wadwekar

East Valley Diabetes & Endocrinology

An established endocrinology clinic is seeking a highly skilled and experienced Virtual Assistant (VA) to support its growing administrative needs. The ideal candidate will possess a strong background in medical billing, patient coordination, insurance verification, and electronic health record (EHR) systems. The VA must be adaptable, detail-oriented, and able to quickly integrate into the clinic’s processes with minimal training.

Key Responsibilities

Manage and schedule patient appointments using the clinic’s EHR system (e.g., eCW).
Handle appointment rescheduling, confirmations, and reminders.
Conduct insurance eligibility checks prior to scheduling.
Ensure timely and professional patient follow-ups.
Handle inbound and outbound calls with patients.
Respond to patient inquiries via phone, email, or portal.
Follow up regarding appointments, referrals, and outstanding documentation.
Verify patient insurance coverage and plan eligibility.
Navigate various insurance portals and systems to confirm details.
Assist in processing claims and ensuring accuracy in patient records.
Understand and facilitate referral and prior authorization procedures.
Maintain and update patient records securely and accurately.
Manage incoming and outgoing correspondence.
Support staff with general administrative tasks as needed.
Assist with managing patient referrals and documentation tracking.

Qualifications

2+ years of proven experience in medical billing, claims processing, and insurance verification.
Knowledge of HIPAA regulations and healthcare confidentiality standards.
Familiarity with EHR systems, especially eClinicalWorks (preferred).
Understanding of medical terminology and healthcare reimbursement practices.
Strong knowledge of prior authorization processes and referral coordination.
Excellent organizational, written, and verbal communication skills.
Ability to work independently, prioritize tasks, and manage time effectively.
Flexible and dependable with a proactive approach to supporting the team.

Basic requirements

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance or Local Police Clearance background check if requested
Must be available for video meetings with your camera on
Must have no other clients during required work hours

Technical requirements