Advanced knowledge of ServiceNow CMDB, Discovery, and Service Mapping., Experience with ITSM, ITOM, SECOPS, and Service Catalog., Proficiency in JavaScript development and ServiceNow API usage., Certifications in ServiceNow System Administration, Discovery, and Service Mapping are valued..
Key responsibilities:
Improve ITSM processes and workflows within the ServiceNow ecosystem.
Manage user roles, SLAs, and custom modules.
Integrate ServiceNow with cloud services like VMware or Azure.
Oversee the management of MID servers and connectors such as SCCM and Intune.
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