User Experience Designer, IT Management

Job Description

Join our team as a User Experience Designer, where you’ll design intuitive, user-centric digital solutions by being assigned to one of our key digital solutions—such as the consumer-facing digital platform, team member Experience tools, document and data automation systems, communications tools, or AI-driven innovations. In this newly created individual contributor role, you’ll collaborate closely with a product trio and cross-functional teams to conduct user research, create impactful designs, and deliver seamless user experiences. If you’re passionate about crafting user-centric digital experiences and align with our values of outcomes over output and continuous learning through experimentation, this is your opportunity to shape our new product function and make a lasting impact in the mortgage industry.

Job Functions And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Conduct user research, including interviews, surveys, and usability testing, to deeply understand the needs, behaviors, and pain points of both customers and team members.
• Create wireframes, prototypes, and high-fidelity designs for a diverse set of digital solutions, ensuring intuitive and accessible user experiences that align with user needs and business goals.
• Collaborate with a product trio and broader cross-functional teams, including product managers, developers, data analysts, and business unit leaders, to translate user insights and product requirements into actionable design solutions.
• Iterate on designs through rapid prototyping and user feedback, testing hypotheses to validate design decisions and optimize user experiences.
• Design for AI-driven features (e.g., chatbots, virtual assistants, intelligent document processing), ensuring seamless integration into user workflows and interfaces.
• Ensure consistency and accessibility in design by adhering to best practices and maintaining a cohesive design system across consumer-facing and internal tools.
• Analyze user feedback, behavioral data, and market trends to identify opportunities for design improvements and drive continuous enhancement of user experiences.
• Support go-to-market and change management strategies that facilitate smooth adoption of new features.
• Contribute to the establishment of UX design best practices, leveraging your expertise in user-centric design and iterative testing to support the company’s new product and design functions.
  
  

Key Result Areas

• Deliver user-centric digital designs that improve key metrics, such as engagement, user satisfaction, and internal efficiency, to support our Service Excellence philosophy and drive measurable business impact.
• Validate design solutions through user testing and iterative prototyping, ensuring measurable improvements in usability and accessibility.
  
  

Qualifications

To perform this job successfully, an individual must have the following education and/or experience:

• 6+ years of experience in UX design, user research, or a related field, with a proven track record of designing successful digital products.
• Bachelor’s degree in a relevant field (e.g., Design, Human-Computer Interaction, Psychology, Computer Science, or a related discipline).
• Demonstrated expertise in UX design, including creating wireframes, prototypes, and high-fidelity designs using tools like Figma, Sketch, or Adobe XD, and delivering user-focused solutions.
• Strong experience conducting user research (e.g., interviews, usability testing, surveys) and translating insights into actionable design solutions.
• Proven ability to collaborate with cross-functional teams, including product managers, developers, and business stakeholders, to deliver user-focused designs.
• Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD) and familiarity with agile methodologies.
• Excellent communication and problem-solving skills, with the ability to advocate for user needs and drive consensus in a collaborative environment.
• Experience designing for at least one of the following areas is a plus: consumer-facing digital products (e.g., online platforms, mobile apps), team member experience tools or internal tools, document/data automation (e.g., intelligent document processing), or omni-channel communications tools.
• Familiarity with designing for AI-driven features (e.g., chatbots, virtual assistants, intelligent document processing) is a plus.
• Knowledge of the mortgage industry (e.g., origination, servicing, regulatory requirements) is preferred.
  
  

Training / Licensing Requirements

• Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
  
  

The salary range for this position is expected to be $90,000 – $115,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.

About Us

Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.