Offer summary

Qualifications:

Fluent in English and Hindi, both written and conversational., 4-5 years of experience as a Collection Specialist or in a similar role., Bachelor's Degree or equivalent is required., Experience with software/SaaS businesses is strongly preferred..

Key responsibilities:

Manage billing and collect outstanding accounts receivables from customers.

Communicate proactively with customers to collect outstanding balances via phone, email, or chat.

Collaborate with sales, finance, and customer success teams to resolve billing issues.

Monitor accounts daily and review Weekly Aging Reports to encourage timely payments.

Job description

Job Title: Collection Specialist

Job Overview

We are looking for a Collections Specialist who is responsible for managing billing, and collecting all the outstanding accounts receivables from customers. In addition, you will be responsible for resolving customer billing problems,reducing the amount of accounts receivables, and tracking and reporting account receivable regularly.

About Us

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture. Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community

Job Responsibilities

Partner with the sales team and customer success teams for customers to understand the contract and project status, and issue invoices to customers based on their billing milestones.
Proactively communicate with customers over phone, email and/or chat to collect outstanding balances.
Collaborate with sales, finance and customer success teams to resolve billing issues
Monitor accounts on a daily basis to identify outstanding account receivables, and take necessary actions in order to encourage timely payments.
Review Weekly Aging Reports and collect customer payments in accordance with payment due dates
Assist with ad-hoc projects as needed
Assist with month-end, quarter-end and year-end closing duties

Required Skill Sets

Fluent in English and Hindi, including written and conversational abilities.
Experience with software / SaaS businesses is strongly preferred.
4-5 years of proven experience as a Collection Specialist or similar role with the responsibilities above required.
Bachelor's Degree or equivalent
Documented track record of continuous learning in a related field, a plus.
Excellent knowledge of billing procedures
Knowledge of various collection techniques
Working knowledge of MS Office, Google Workspace, Zoho
Comfortable working with targets

Why should this job excite you?

Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India
Flat-hierarchy, performance-driven culture
Rapid growth and learning opportunities
Comprehensive medical insurance coverage
A high-performing action-oriented team
Competitive package, benefits and employee-friendly work culture

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

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