Salesforce Business System Analyst

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Salesforce Business System Analyst

Responsibilities

• Stakeholder Collaboration: Partner with cross-functional teams to gather business requirements and translate them into scalable, effective technical solutions.
• Documentation & Knowledge Sharing: Maintain comprehensive internal documentation for processes, configurations, and troubleshooting to support team efficiency and continuity.
  
  

Skills And Qualifications

• Demonstrated experience as a Salesforce Administrator, with deep hands-on expertise across core modules such as Sales Cloud, Service Cloud, and Digital Experience.
• Background in a fast-paced startup or SaaS/cybersecurity environment is highly preferred.
• Strong understanding of Salesforce platform architecture, security model, and data management principles.
• Proficiency in Agile or similar project management methodologies.
• Solid grasp of release management and change control processes to ensure smooth deployment of updates and features.
• Proven ability to engage and align with cross-functional teams including Sales, Marketing, Finance, Customer Success, and Engineering.
• Excellent communication skills, with the ability to bridge the gap between technical and non-technical stakeholders.
  
  

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.