Offer summary

Qualifications:

Must be bilingual in English and French., College diploma preferred., Exceptional written and verbal communication skills., Proficiency in Microsoft Office applications..

Key responsibilities:

Manage customer and dealer concerns at the contact centre.

Research available systems to address customer issues.

Collaborate with various departments to meet customer needs.

Update case file records and ensure commitments are kept.

Job description

The Bilingual Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.

Responsibilities Will Include

reading the customer’s file in its entirety
researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
working with various departments within FCA Canada to ensure the customer’s needs are met
contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

In this position the Bilingual Customer Care Representative (contract position) will work remotely from within the Province of Ontario.

Stellantis/FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

Basic Qualifications

Must be Bilingual (English/French)
College Diploma preferred
Exceptional communication skills both written and verbal
Proficiency with all Microsoft Office applications
Must be Team oriented, self-motivated and customer focused
Legally eligible to work in Canada
Technically oriented and dedicated to providing first rate customer service

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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